Aivres Hiring! Full Time Order Manager in Pulau Pinang - Ricebowl

Responsibilities

1. Own end-to-end delivery management for overseas projects — from receipt of the customer purchase order through to on-time project completion — ensuring all orders are delivered on schedule.
2. Lead the design and review of overseas project delivery plans; provide bid/tender support and conduct contract reviews.
3. Serve as the primary delivery interface: communicate directly with overseas customers, manage customer requirements and expectations, provide regular project status updates, and resolve delivery-related issues and exceptions.
4. Coordinate with overseas manufacturing plants, international freight forwarders, and related parties; align internal resources to ensure global order fulfillment.
5. Track and analyze key delivery KPIs, drive continuous improvement of the delivery process, and enhance customer satisfaction.

Qualifications

1. Bachelor's degree or above; majors in Supply Chain, International Trade, Logistics/Customs, or related fields preferred.
2. 2+ years of experience in project delivery management, order management, or supply chain within ICT, server, electronics manufacturing, or related industries.
3. Experience coordinating with overseas contract manufacturers (SEA, US, Europe) and cross-border logistics is preferred.
4. Demonstrated success managing overseas customers or large, long-cycle project deliveries is preferred.
5. Excellent communication skills with the ability to engage clearly and effectively with customers and internal teams across diverse cultural backgrounds; strong coordination and influencing skills to drive cross-functional teams toward shared delivery goals.
6. Fluent written and spoken English.