- Singapore
JLL Hiring! Full Time Regional Account Director in - Ricebowl
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JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the Role:
We are seeking a strategic Regional Account Director to lead our facility management operations across the Asia Pacific region. In this pivotal role, you will be responsible for overseeing the delivery of high-quality, cost-effective, and compliant facility services for a diverse portfolio of corporate and commercial properties. You will drive operational excellence, enhance client satisfaction, and lead a high-performing team of facility managers and technical specialists.
This role requires a strong blend of strategic vision, operational expertise, and leadership skills to navigate the complex regulatory, cultural, and logistical landscape of the APAC region.
Key Responsibilities:
Strategic Leadership & Operations Management: Develop and execute the regional facilities strategy aligned with business objectives and client expectations.
Oversee day-to-day operations across multiple countries in APAC, ensuring consistent service delivery standards (SLAs/KPIs).
Manage P&L responsibility for the regional portfolio, optimizing operational costs while maintaining service quality.
Drive continuous improvement initiatives through lean management principles and digital transformation tools.
Team Leadership & Development: Lead, mentor, and develop a multi-cultural team of Facility Managers, Technical Leads, and support staff across the region.
Foster a culture of safety, accountability, and customer-centricity.
Conduct performance reviews, identify talent gaps, and implement training programs to enhance team capabilities.
Client Relationship & Stakeholder Management: Serve as the primary escalation point for key clients and stakeholders in the region.
Build and maintain strong relationships with internal stakeholders, external vendors, and property owners.
Conduct regular business reviews with clients to ensure alignment on goals, performance, and future needs.
Compliance, Risk & Sustainability: Ensure full compliance with local health, safety, environmental (HSE), and regulatory requirements in all operating countries.
Implement and monitor risk management protocols, including business continuity planning and emergency response procedures.
Drive sustainability initiatives (ESG) to reduce carbon footprint and improve energy efficiency across the portfolio.
Vendor & Contract Management: Oversee the procurement and management of third-party service providers (cleaning, security, maintenance, etc.).
Negotiate contracts, monitor vendor performance, and ensure value for money.
Qualifications & Requirements:
Education: Bachelor’s degree in Engineering, Facility Management, Business Administration, or a related field. Master’s degree or MBA is preferred.
Experience: Minimum 12-15 years of experience in Facilities Management, with at least 5-7 years in a senior leadership role covering the Asia Pacific region.
Proven track record in managing large-scale, multi-site portfolios in corporate or commercial sectors.
Technical Skills: Deep understanding of FM best practices, ISO standards (e.g., ISO 41001), and HSE regulations.
Proficiency in CAFM/CMMS systems (e.g., Workday, ServiceNow, Archibus) and Microsoft Office Suite.
Strong financial acumen with experience in budgeting, forecasting, and P&L management.
Soft Skills: Exceptional leadership and people management skills with the ability to influence across cultures.
Strong strategic thinking and problem-solving abilities.
Excellent communication and negotiation skills in English (written and verbal); proficiency in Mandarin or other Asian languages is preferred to effectively liaise with regional stakeholders, clients, and partners who communicate primarily in these languages.)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the Role:
We are seeking a strategic Regional Account Director to lead our facility management operations across the Asia Pacific region. In this pivotal role, you will be responsible for overseeing the delivery of high-quality, cost-effective, and compliant facility services for a diverse portfolio of corporate and commercial properties. You will drive operational excellence, enhance client satisfaction, and lead a high-performing team of facility managers and technical specialists.
This role requires a strong blend of strategic vision, operational expertise, and leadership skills to navigate the complex regulatory, cultural, and logistical landscape of the APAC region.
Key Responsibilities:
Strategic Leadership & Operations Management: Develop and execute the regional facilities strategy aligned with business objectives and client expectations.
Oversee day-to-day operations across multiple countries in APAC, ensuring consistent service delivery standards (SLAs/KPIs).
Manage P&L responsibility for the regional portfolio, optimizing operational costs while maintaining service quality.
Drive continuous improvement initiatives through lean management principles and digital transformation tools.
Team Leadership & Development: Lead, mentor, and develop a multi-cultural team of Facility Managers, Technical Leads, and support staff across the region.
Foster a culture of safety, accountability, and customer-centricity.
Conduct performance reviews, identify talent gaps, and implement training programs to enhance team capabilities.
Client Relationship & Stakeholder Management: Serve as the primary escalation point for key clients and stakeholders in the region.
Build and maintain strong relationships with internal stakeholders, external vendors, and property owners.
Conduct regular business reviews with clients to ensure alignment on goals, performance, and future needs.
Compliance, Risk & Sustainability: Ensure full compliance with local health, safety, environmental (HSE), and regulatory requirements in all operating countries.
Implement and monitor risk management protocols, including business continuity planning and emergency response procedures.
Drive sustainability initiatives (ESG) to reduce carbon footprint and improve energy efficiency across the portfolio.
Vendor & Contract Management: Oversee the procurement and management of third-party service providers (cleaning, security, maintenance, etc.).
Negotiate contracts, monitor vendor performance, and ensure value for money.
Qualifications & Requirements:
Education: Bachelor’s degree in Engineering, Facility Management, Business Administration, or a related field. Master’s degree or MBA is preferred.
Experience: Minimum 12-15 years of experience in Facilities Management, with at least 5-7 years in a senior leadership role covering the Asia Pacific region.
Proven track record in managing large-scale, multi-site portfolios in corporate or commercial sectors.
Technical Skills: Deep understanding of FM best practices, ISO standards (e.g., ISO 41001), and HSE regulations.
Proficiency in CAFM/CMMS systems (e.g., Workday, ServiceNow, Archibus) and Microsoft Office Suite.
Strong financial acumen with experience in budgeting, forecasting, and P&L management.
Soft Skills: Exceptional leadership and people management skills with the ability to influence across cultures.
Strong strategic thinking and problem-solving abilities.
Excellent communication and negotiation skills in English (written and verbal); proficiency in Mandarin or other Asian languages is preferred to effectively liaise with regional stakeholders, clients, and partners who communicate primarily in these languages.)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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