Kong Meng San Phor Kark See Monastry Hiring! Full Time CUSTOMER SERVICE OFFICER in - Ricebowl

Duties and Responsibilities

• Provide daily frontline customer services, including handling daily counter operations and processing payment transactions accurately and efficiently
• Coordinate and liaise with casket and undertaker service providers regarding funeral service arrangement
• Respond professionally to telephone enquiries, walk-in customers, and feedback, ensuring a high standard of customer satisfaction.
• Prepare and process labels and stickers for urn storage and Ji-Ling services, ensuring accuracy and compliance with operational requirements.
• Assist in the registration and administrative coordination of annual prayer events.
• Maintain accurate customer records and ensure all documentation is properly completed and filed

Job Specifications

• Qualification: Min. GCE ‘O’ level
• Year(s) of Experience: At least 1 year of frontline working experience
• Language(s): Bilingual in English and Mandarin (both written and spoken) to communicate with both English and Mandarin-speaking stakeholders
• Required Knowledge/Skill(s): Communication and interpersonal skills, Customer service skills, Attention to details, Proficient in handling cash/payment transactions, Computer-literate, Coordination and organizational skills
• A team player with a positive attitude and able to adapt to a fast-paced environment
• Able to work on weekend(s) and public holiday(s)
• Candidate with Dharma knowledge will be of an added advantage

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