ONE SERVICE REPUBLIC SDN BHD Hiring! Full Time Customer Service Executive (Low Yat, KL) in Federal Territory, Earn up to MYR 2,800 - Ricebowl

Xiaomi Exclusive Service Centre (One Service Republic SDN BHD) - Low yat.

RESPONSIBILITY:

1. Customer Support & Communication- Respond to customer inquiries via phone, email, chat, or in person.- ⁠Provide accurate information about products, services, warranties, and repairs.- ⁠Handle complaints, troubleshoot issues, and escalate complex cases as needed.

2. Product Knowledge- Maintain up-to-date knowledge of the product lineup including smartphones, tablets, TVs, home appliances, and accessories.- ⁠Guide customers on setup, usage, and technical support for devices.

3. Service & Repair Coordination- Book and track service appointments.- ⁠Liaise with the repair team to ensure timely servicing and follow-ups.- ⁠Provide status updates to customers about ongoing repairs or part replacements.

4. Documentation & Reporting- Maintain accurate records of customer interactions and transactions.- ⁠Generate service reports, feedback summaries, or daily activity logs.

5. Quality & Customer Satisfaction- Strive to deliver excellent service to ensure customer satisfaction and retention.- Follow company policies and maintain professional behavior at all times.

Requirements

• Good command of Bahasa Malaysia and English
• Willing to work on rotational shifts, weekends, and public holidays
• Strong interpersonal and communication skills with a customer-focused mindset
• Fast learner with a positive attitude and willingness to grow
• Fresh graduates are encouraged to apply (prior customer service experience is an advantage)
• Ability to work effectively in a fast-paced environment

Work Schedule

• 6 working days per week (1 offday rotate)

Rotational shifts:

• 1 Shift: 10:00 AM – 7.00 PM

Job Types: Full-time, Permanent, Fresh graduate

Work Location: In person

WORKING LOCATION:

Xiaomi Exclusive Service Centre (One Service Republic SDN BHD) - *************, Fourth Floor, Plaza Low Yat, 7Jalan Bintang, Off Jalan Bukit Bintang, Central, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Work Location: In person