MM7 Intelligent Technology Hiring! Full Time Sales Assistant (Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 3,000 + commission - Ricebowl

Possess a minimum of Secondary/SPM/'O' Level certification.

Language required: Mandarin & English

Minimum of 2 years of experience in a retail sales environment, demonstrating a strong understanding of sales principles and customer service.

Proficient in operating Point of Sale (POS) systems and handling cash transactions accurately.

Excellent communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal, to effectively interact with a diverse customer base.

Strong product knowledge across various categories, including daily necessities, 3C gadgets, home appliances, stylish beauty products, and trendy Korean products, with the ability to clearly explain product features and benefits to customers.

Demonstrated ability to provide exceptional customer service, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

Experience in inventory management, including stocktaking, restocking shelves, and maintaining a well-organized sales floor.

Provide exceptional customer service and build strong relationships with customers by understanding their needs and offering tailored product recommendations from our range of daily necessities, 3C gadgets, home appliances, stylish beauty products, and trendy Korean products.

Operate the Point of Sale (POS) system efficiently, accurately process transactions including cash, credit, and mobile payments, and maintain a balanced cash drawer while adhering to cash handling procedures.

Maintain a deep understanding of product features, benefits, and pricing across all product categories (daily necessities, 3C gadgets, home appliances, stylish beauty products, and trendy Korean products) to effectively address customer inquiries and maximize sales opportunities.

Manage inventory levels by regularly monitoring stock, replenishing shelves, and participating in stocktaking activities to ensure product availability and minimize stockouts, utilizing inventory management best practices.

Handle customer inquiries, complaints, and returns professionally and efficiently, resolving issues to ensure customer satisfaction and escalating complex issues to the appropriate personnel.

Assist in visual merchandising by arranging products attractively, maintaining store cleanliness and organization, and implementing promotional displays to enhance the shopping experience and drive sales.

Contribute to achieving sales targets by actively promoting products, upselling and cross-selling items, and providing excellent customer service to encourage repeat business.