LanceSoft, Inc. Hiring! Full Time Information Technology Help Desk in Federal Territory - Ricebowl

WE ARE HIRING | L1 IT HELPDESK ANALYST

Location: Kuala Lumpur, Malaysia

Employment Type: Contract

Experience: Relevant IT Helpdesk / Service Desk Experience

We are looking for an experienced L1 IT Helpdesk Analyst to provide technical support to local and remote users across the APAC region.

Key Responsibilities:

• Provide L1 technical support through phone, email, chat, and ticketing systems.
• Handle IT incidents and service requests, ensuring timely resolution within defined SLAs.
• Manage user accounts, including onboarding, offboarding, and access modifications.
• Troubleshoot Windows, software, hardware, and basic network-related issues.
• Support Active Directory, Microsoft Office 365, Citrix, and cloud environments.
• Log, track, prioritize, and escalate technical issues when required.
• Maintain proper documentation and contribute to continuous service improvement.
• Collaborate with global IT support teams to ensure effective service delivery.

Required Skills & Qualifications:

• Prior experience in IT Helpdesk / Service Desk / Technical Support.
• Hands-on experience with Windows OS, Active Directory, and Office 365.
• Working knowledge of Citrix and cloud environments.
• Basic networking knowledge: IP, DNS, and DHCP.
• Experience in user account management and access administration.
• Understanding of incident management and service request processes.
• Excellent communication, customer service, and troubleshooting skills.
• Ability to work independently and with globally distributed teams.

Good to Have:

• Experience with Dialpad.
• Knowledge of ChromeOS and Google Workspace (G Suite).
• Experience supporting users across multiple locations and time zones.

Apply Directly through updated resume.