AA Consultant Group Hiring! Full Time Desktop Support Engineer (Mac) in - Ricebowl

Role Description: We are looking for an experienced Desktop Support Engineer with strong hands-on experience supporting Apple Mac devices and macOS environments. The engineer will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth IT operations for end users.

Scope of Services:

Mac OS support

Windows OS support

Mobile device support (iOS and Android),

MDM (Mobile Device Management) support,

Linux support (SOP based),

End user device reimaging,

Device performance optimization,

Hardware and software technical support troubleshooting and resolution.

Key Responsibilities

• Provide L1/L2 desktop support for MacBook, iMac and other Apple devices.
• Install, configure and troubleshoot macOS operating systems.
• Diagnose and resolve hardware, software and application-related issues.
• Support users with Microsoft 365, Outlook, email and collaboration tools.
• Troubleshoot network connectivity, Wi-Fi, VPN and printer issues.
• Configure and manage Mac devices using MDM solutions.
• Support device enrollment, configuration and deployment.
• Manage user accounts, access permissions and security settings.
• Perform macOS updates, software installations and patch management.
• Maintain incident records and update the ticketing system.
• Provide excellent customer service and end-user support.

Qualifications

• Minimum 3 years of experience in Desktop Support / IT Support.
• Strong practical experience with Apple macOS.
• Hands-on experience troubleshooting MacBook and iMac devices.
• Knowledge of Apple ecosystem and hardware troubleshooting.
• Experience with Jamf Pro, Microsoft Intune or other MDM tools.
• Basic understanding of TCP/IP, DNS, DHCP and networking.
• Knowledge of Microsoft 365 and Active Directory / Entra ID.
• Good communication and customer-facing skills.
• Ability to work independently and resolve technical issues efficiently.

Note:

Must be legally registered and hold valid work authorization for the country of employment.Mon-Fri, 9-5