Agensi Pekerjaan TalentConsult Hiring! Full Time Customer Experience Specialist, Fintech in WP Kuala Lumpur, Earn up to MYR 5,500 - Ricebowl

Are you looking for a different career opportunity in Customer Service?

If you have customer service experience and are looking to expand your career in the financial services industry, this opportunity is worth exploring!

The role covers customer account management, payment processes, online platform support and daily operations, allowing you to build on your existing experience while further developing your professional skills and business knowledge.

We welcome proactive candidates with good English and Chinese communication skills to join our team, grow together and create more opportunities!

Requirements:

• At least 1 year of experience in Customer Service or a related field.

• Candidates with experience in Banking, Financial Services, Fintech or Call Centre environments will have an added advantage.

• Able to communicate, read and write in both English and Chinese.

• Able to handle high-volume customer enquiries and multitask in a fast-paced environment.

• Familiarity with Microsoft Office and CRM systems is an advantage.

• Good communication, problem-solving and teamwork skills.

• Willing to work on a 24/7 rotational shift schedule.

• Handle customer enquiries via phone, email and other channels.

• Assist with account registration, login and verification.

• Handle deposit, withdrawal and payment enquiries.

• Provide support for online platform issues.

• Assist with account and transaction-related enquiries.

• Perform basic troubleshooting and escalate complex cases.

• Maintain customer records and follow up on cases.

• Coordinate with internal teams to resolve customer issues.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days