BEVERAGE CONTAINER RETURN SCHEME (BCRS) LTD. Hiring! Full Time Operations Manager in North-east Region (Singapore), Earn up to SGD 9,000 - Ricebowl

As an Operations Manager at BCRS Ltd, you will support the effective operation of Singapore's national Beverage Container Return Scheme by overseeing the performance of our Return Point Network Operators (RPNOs) and making sure the return point network runs reliably, safely and in line with our licence obligations.

The role sits at the centre of day-to-day scheme operations. You will work with operators, retailers, site owners, logistics partners and internal technology teams to drive KPI performance, manage incidents and escalations, support regulatory compliance and audits, and keep improving our systems and SOPs. It suits someone who is hands-on, takes ownership, and is comfortable working in a regulated, multi-stakeholder environment.

Roles & Responsibilities:
Manage and oversee the operational performance of all RPNOs across all regions, ensuring they comply with BCRS licence conditions, contractual obligations, SLAs and approved SOPs

Monitor machine uptime, service reliability, logistics execution, hygiene standards, return point readiness and retailer servicing across the network

Track and enforce RPNO performance against agreed KPIs, including uptime, incident response, collection performance, compliance, reporting quality and retailer support

Lead operational reviews, root cause analysis and corrective action planning with RPNOs, and make sure actions are followed through and closed

Act as the central coordination point for significant incidents, outages, service failures and systemic issues, including escalation, remediation and preventive follow-up

Coordinate with retailers, return point locations, town councils, landlords and logistics partners on machine operations, site readiness, servicing, access, infrastructure and retailer escalations

Support the Company's compliance with its operational obligations under the BCRS licence and applicable regulations

Prepare and maintain operational reports, audit records, incident documentation and supporting evidence for regulatory reviews, inspections, audits and stakeholder reporting

Work with internal technology teams and external system providers to turn operational and regulatory needs into clear business requirements, and support system enhancements, testing, user acceptance and rollout

Make sure operational requirements around stakeholder and product registration, whitelist management, return point operations, reporting integrity and scheme controls are properly reflected in system design

Develop and continuously improve SOPs, escalation frameworks, contingency procedures and operational controls

Own execution-heavy workstreams such as operator review preparation, incident follow-up, action tracking, retailer issue consolidation, meeting coordination and minutes, and tracking of open risks and actions

Perform other duties as reasonably assigned in support of the successful implementation and operation of the BCRS

Requirements

Degree in Business, Supply Chain/Logistics, Engineering or a related field

At least 5 years of experience in operations management, ideally in logistics, facilities, retail operations, environmental services or another regulated or outsourced-service environment

Proven experience managing third-party operators or vendors against KPIs, SLAs and contracts

Strong incident management, root cause analysis and problem-solving skills

Experience working with technology teams on business requirements, system enhancements and user acceptance testing

Familiarity with regulatory compliance, audit preparation and operational documentation

Excellent stakeholder management and communication skills, with the confidence to engage operators, retailers, landlords and government-linked stakeholders

Highly organised and detail-oriented, with a strong sense of ownership and accountability

Able to work well in a fast-paced, evolving environment

We thank all applicants for their interest in joining BCRS Ltd. Please note that only shortlisted candidates will be contacted for an interview.

The Beverage Container Return Scheme (BCRS) was recommended by a Citizens’ Workgroup in 2019 as part of efforts to protect the environment, conserve finite resources, and increase recycling rates in Singapore.

The Scheme is designed to spark behavioural change by encouraging more sustainable consumption habits and enabling the transition towards a circular economy.

Under the Scheme:
Beverage producers and retailers are responsible for ensuring that beverage containers are properly collected and treated at end-of-life, and

Consumers are encouraged to return empty containers for recycling in exchange for a deposit refund.

The Scheme contributes to a more sustainable Singapore by:
Increasing the recycling rate of beverage containers and reducing waste sent for disposal;

Encouraging consistent recycling habits among Singaporeans; and

Aggregating a clean, high-quality stream of recyclable materials.

The impact of BCRS will be significant. The Scheme will cover more than one billion beverage containers used each year, allowing us to recover over 16,000 tonnes of material annually. This means less waste sent for incineration, lower carbon emissions, and a more circular economy.

BCRS is Singapore’s second Extended Producer Responsibility (EPR) scheme, following the introduction of the e-waste EPR framework in 2021. EPR schemes place responsibility on producers for the collection and end-of-life management of the products they put on the market. Over time they will make changes to their supply chains, processes and materials used, knowing that they have some responsibility for recycling the container after it is sold.

As a producer-led scheme, BCRS is designed and operated by the industry, for the industry. This approach allows producers to determine the most practical and cost-effective way to recover used beverage containers, while maintaining efficiency and service standards. Producer-led return schemes have been shown to be effective in countries such as Norway, Denmark and Lithuania.

Successful implementation requires the support, understanding, and shared commitment from all stakeholders involved: producers, retailers, recyclers, and consumers. There will be teething issues and adjustments along the way, but we can address them with everyone’s support. Launching the Scheme in April is the first step and adjustments will need to be made along the way, in order for the scheme to be effective and impactful.