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Singapore Airlines Hiring! Full Time Senior Customer Services Officer- Customer Services Officer in Hong Kong - Ricebowl
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加入新加坡航空
新加坡航空以卓越服務及營運標準享譽全球,並獲 Skytrax 評選為2026 年全球最佳航空公司。現誠邀以客為本、熱誠投入工作的人才,加入我們新加坡航空,成為我們的一份子。
您將負責協助乘客在機場各個主要服務環節提供流暢無縫的體驗,包括辦理登機手續、貴賓室運作、登機、轉機服務及抵達協助。您亦會與機場地勤代理及地面服務合作夥伴緊密合作,以確保航班安全、順暢及準時升降。
獲聘職級— 高級客戶服務主任 或 客戶服務主任 —將視乎獲取錄者的經驗、技能及合適程度而定。
主要職責
在旅客的整個機場行程中提供專業、細心的服務
按工作安排,支援辦理登機、登機、轉機、抵達協助及貴賓室作
協助旅客處理查詢、特別要求及與旅程相關的問題
與機場地勤代理、地面服務供應商及其他營運合作夥伴保持緊密協調與溝通
確保地勤服務的執行情況,以確保符合新加坡航空的服務及營運標準
以冷靜、高效及以客為本的態度,協助處理航班延誤、取消等異常營運
編製及管理航班文件、營運報告及各項績效統計資料
核實與服務相關的發票,並協助後續行政事務
積極發掘提升旅客體驗、營運效率及服務品質的潛在機會
遵守所有相關的安全、保安、機場及公司規章制度
高級客戶服務主任
高級客戶服務主任將承擔較高層次的營運職責,其中範圍可能包括:
在指定航班或更次期間,統籌機場運作及地勤服務
妥善處理較複雜的旅客個案及營運升級事項
監察地勤代理及地面服務供應商的表現
支援推行服務補救並推動持續改良地勤質素。
為經驗較淺的團隊成員提供業務引導及營運支援
編製並審閱營運報告並跟進相關的後續行動。
任職要求
持有任何學科的文憑或以上學歷。修讀酒店、航空、旅遊或相關學科者優先
具備機場營運、航空公司客運服務、酒店服務或客戶服務相關經驗者優先
具備相關機場營運經驗的申請者,將獲考慮擔任高級客戶服務主任
具備強烈的客戶服務熱忱,以及工作態度專業、積極主動。
具備優秀的溝通、人際交往及解決問題能力
具備備流利英語(口語及書寫)
能以廣東話或普通話進行日常溝通者優先
精通Microsoft Office,包括 Word、Excel 及 PowerPoint
能獨立處理工作,同時具備出色的團隊合作精神。
須接受輪班工作(包括週末、公眾假期及因應營運需要的加班)
在面對時間緊迫或航班異常等突發狀況時,仍能保持冷靜和專業。
必須符合所有相關的機場保安、禁區通行證(機場禁區證)及聘用資格要求。
我們提供
作為新加坡航空團隊的一員,您將享有:
員工機票福利: 根據公司政策,合資格員工及其家屬可享有免費及特惠折扣機票
具競爭力的薪酬: 優厚底薪、第十三個月薪金及酌情發放的績效獎金
培訓與發展: 根據業務及營運需要,機會獲派往新加坡總部接受海外培訓
保險及醫療福利: 提供團體人壽及意外保險,以及由公司資助的醫療福利計劃。
職業發展: 在享譽國際的頂尖航空集團中,全面提升您在機場營運領域的專業知識與事業起飛機會。
國際視野: 體驗在充滿活力且多元文化交融的國際航空環境中工作。
申請方法
如果您熱衷於客戶服務,並希望在航空公司機場營運領域發展事業,請點擊 「快速申請」
只有入圍候選人將獲聯絡參加面試
收集的個人資料將根據適用法律及新加坡航空的政策,用於招聘用途
Join Singapore Airlines
Singapore Airlines is recognised worldwide for its service excellence and operational standards. We have recently been awarded the Best Airline in the World 2026 by Skytrax. We are looking for customer-focused and dedicated individuals to join our airport operations team at Hong Kong International Airport.
In this role, you will help deliver a seamless experience for our passengers across key airport touchpoints, including check-in, lounge operations, boarding, transfer services and arrival assistance. You will also work closely with airport handling agents and ground-service partners to support safe, smooth and punctual flight operations.
The position offered—Senior Customer Services Officer or Customer Services Officer—will depend on the successful candidate’s experience, skills and suitability.
Key responsibilities
Provide professional and attentive service to passengers throughout their airport journey.
Support check-in, boarding, transfer, arrival and lounge operations, as assigned.
Assist passengers with enquiries, special requests and travel-related concerns.
Coordinate with airport handling agents, ground-service providers and other operational partners.
Monitor the delivery of ground services to ensure compliance with Singapore Airlines’ service and operational standards.
Support the handling of flight disruptions and irregular operations in a calm, efficientand customer-focused manner.
Prepare and maintain flight documentation, operational reports and performance statistics.
Verify service-related invoices and assist with administrative follow-up.
Identify opportunities to improve passenger experience, operational efficiency and service quality.
Comply with all relevant safety, security, airport and company procedures.
Senior Customer Services Officer
The Senior Customer Services Officer will take on a higher level of operational responsibility, which may include:
Coordinating airport activities and service delivery during assigned flights or shifts.
Handling more complex passenger cases and operational escalations.
Monitoring the performance of handling agents and ground-service partners.
Supporting the implementation of service-recovery and continuous-improvement initiatives.
Providing guidance and operational support to less-experienced team members.
Preparing and reviewing operational reports and follow-up actions.
Requirements
Diploma or above in any discipline. A qualification in hospitality, aviation, tourism or a related field will be an advantage.
Previous experience in airport operations, airline passenger services, hospitality or a customer-facing environment is preferred.
Candidates with relevant airport operations experience will be considered for the Senior Customer Services Officer position.
Strong customer-service orientation and a professional, positive attitude.
Excellent communication, interpersonal and problem-solving skills.
Excellent spoken and written English.
Conversational Cantonese or Mandarin will be an advantage.
Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
Ability to work independently and effectively as part of a team.
Willingness to work rotating shifts, including weekends and public holidays, and to work overtime when required.
Ability to remain calm and professional when handling time-sensitive situations or operational disruptions.
Successful candidates must meet all applicable airport security, access and employment requirements.
What we offer
As part of the Singapore Airlines team, you will enjoy:
Staff travel benefits: Free and discounted concessional air tickets for eligible employees and family members, in accordance with company policy.
Competitive compensation: Attractive base salary, 13th-month payment and discretionary performance bonus.
Training and development: Overseas training opportunities in Singapore, subject to business and operational requirements.
Insurance and medical benefits: Group life and accident insurance and a company-subsidised medical scheme.
Career development: Opportunities to develop your airport operations expertise within a leading international airline group.
International exposure: Experience working in a dynamic, multicultural aviation environment.
How to apply
If you are passionate about customer service and would like to build your career in airline airport operations, click “Quick Apply”
Only shortlisted candidates will be contacted for an interview.
Personal data collected will be used for recruitment purposes in accordance with applicable laws and Singapore Airlines’ policies.
Full-time
新加坡航空以卓越服務及營運標準享譽全球,並獲 Skytrax 評選為2026 年全球最佳航空公司。現誠邀以客為本、熱誠投入工作的人才,加入我們新加坡航空,成為我們的一份子。
您將負責協助乘客在機場各個主要服務環節提供流暢無縫的體驗,包括辦理登機手續、貴賓室運作、登機、轉機服務及抵達協助。您亦會與機場地勤代理及地面服務合作夥伴緊密合作,以確保航班安全、順暢及準時升降。
獲聘職級— 高級客戶服務主任 或 客戶服務主任 —將視乎獲取錄者的經驗、技能及合適程度而定。
主要職責
在旅客的整個機場行程中提供專業、細心的服務
按工作安排,支援辦理登機、登機、轉機、抵達協助及貴賓室作
協助旅客處理查詢、特別要求及與旅程相關的問題
與機場地勤代理、地面服務供應商及其他營運合作夥伴保持緊密協調與溝通
確保地勤服務的執行情況,以確保符合新加坡航空的服務及營運標準
以冷靜、高效及以客為本的態度,協助處理航班延誤、取消等異常營運
編製及管理航班文件、營運報告及各項績效統計資料
核實與服務相關的發票,並協助後續行政事務
積極發掘提升旅客體驗、營運效率及服務品質的潛在機會
遵守所有相關的安全、保安、機場及公司規章制度
高級客戶服務主任
高級客戶服務主任將承擔較高層次的營運職責,其中範圍可能包括:
在指定航班或更次期間,統籌機場運作及地勤服務
妥善處理較複雜的旅客個案及營運升級事項
監察地勤代理及地面服務供應商的表現
支援推行服務補救並推動持續改良地勤質素。
為經驗較淺的團隊成員提供業務引導及營運支援
編製並審閱營運報告並跟進相關的後續行動。
任職要求
持有任何學科的文憑或以上學歷。修讀酒店、航空、旅遊或相關學科者優先
具備機場營運、航空公司客運服務、酒店服務或客戶服務相關經驗者優先
具備相關機場營運經驗的申請者,將獲考慮擔任高級客戶服務主任
具備強烈的客戶服務熱忱,以及工作態度專業、積極主動。
具備優秀的溝通、人際交往及解決問題能力
具備備流利英語(口語及書寫)
能以廣東話或普通話進行日常溝通者優先
精通Microsoft Office,包括 Word、Excel 及 PowerPoint
能獨立處理工作,同時具備出色的團隊合作精神。
須接受輪班工作(包括週末、公眾假期及因應營運需要的加班)
在面對時間緊迫或航班異常等突發狀況時,仍能保持冷靜和專業。
必須符合所有相關的機場保安、禁區通行證(機場禁區證)及聘用資格要求。
我們提供
作為新加坡航空團隊的一員,您將享有:
員工機票福利: 根據公司政策,合資格員工及其家屬可享有免費及特惠折扣機票
具競爭力的薪酬: 優厚底薪、第十三個月薪金及酌情發放的績效獎金
培訓與發展: 根據業務及營運需要,機會獲派往新加坡總部接受海外培訓
保險及醫療福利: 提供團體人壽及意外保險,以及由公司資助的醫療福利計劃。
職業發展: 在享譽國際的頂尖航空集團中,全面提升您在機場營運領域的專業知識與事業起飛機會。
國際視野: 體驗在充滿活力且多元文化交融的國際航空環境中工作。
申請方法
如果您熱衷於客戶服務,並希望在航空公司機場營運領域發展事業,請點擊 「快速申請」
只有入圍候選人將獲聯絡參加面試
收集的個人資料將根據適用法律及新加坡航空的政策,用於招聘用途
Join Singapore Airlines
Singapore Airlines is recognised worldwide for its service excellence and operational standards. We have recently been awarded the Best Airline in the World 2026 by Skytrax. We are looking for customer-focused and dedicated individuals to join our airport operations team at Hong Kong International Airport.
In this role, you will help deliver a seamless experience for our passengers across key airport touchpoints, including check-in, lounge operations, boarding, transfer services and arrival assistance. You will also work closely with airport handling agents and ground-service partners to support safe, smooth and punctual flight operations.
The position offered—Senior Customer Services Officer or Customer Services Officer—will depend on the successful candidate’s experience, skills and suitability.
Key responsibilities
Provide professional and attentive service to passengers throughout their airport journey.
Support check-in, boarding, transfer, arrival and lounge operations, as assigned.
Assist passengers with enquiries, special requests and travel-related concerns.
Coordinate with airport handling agents, ground-service providers and other operational partners.
Monitor the delivery of ground services to ensure compliance with Singapore Airlines’ service and operational standards.
Support the handling of flight disruptions and irregular operations in a calm, efficientand customer-focused manner.
Prepare and maintain flight documentation, operational reports and performance statistics.
Verify service-related invoices and assist with administrative follow-up.
Identify opportunities to improve passenger experience, operational efficiency and service quality.
Comply with all relevant safety, security, airport and company procedures.
Senior Customer Services Officer
The Senior Customer Services Officer will take on a higher level of operational responsibility, which may include:
Coordinating airport activities and service delivery during assigned flights or shifts.
Handling more complex passenger cases and operational escalations.
Monitoring the performance of handling agents and ground-service partners.
Supporting the implementation of service-recovery and continuous-improvement initiatives.
Providing guidance and operational support to less-experienced team members.
Preparing and reviewing operational reports and follow-up actions.
Requirements
Diploma or above in any discipline. A qualification in hospitality, aviation, tourism or a related field will be an advantage.
Previous experience in airport operations, airline passenger services, hospitality or a customer-facing environment is preferred.
Candidates with relevant airport operations experience will be considered for the Senior Customer Services Officer position.
Strong customer-service orientation and a professional, positive attitude.
Excellent communication, interpersonal and problem-solving skills.
Excellent spoken and written English.
Conversational Cantonese or Mandarin will be an advantage.
Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
Ability to work independently and effectively as part of a team.
Willingness to work rotating shifts, including weekends and public holidays, and to work overtime when required.
Ability to remain calm and professional when handling time-sensitive situations or operational disruptions.
Successful candidates must meet all applicable airport security, access and employment requirements.
What we offer
As part of the Singapore Airlines team, you will enjoy:
Staff travel benefits: Free and discounted concessional air tickets for eligible employees and family members, in accordance with company policy.
Competitive compensation: Attractive base salary, 13th-month payment and discretionary performance bonus.
Training and development: Overseas training opportunities in Singapore, subject to business and operational requirements.
Insurance and medical benefits: Group life and accident insurance and a company-subsidised medical scheme.
Career development: Opportunities to develop your airport operations expertise within a leading international airline group.
International exposure: Experience working in a dynamic, multicultural aviation environment.
How to apply
If you are passionate about customer service and would like to build your career in airline airport operations, click “Quick Apply”
Only shortlisted candidates will be contacted for an interview.
Personal data collected will be used for recruitment purposes in accordance with applicable laws and Singapore Airlines’ policies.
Full-time
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