SRG Asia Pacific Sdn. Bhd. Hiring! Full Time Customer Service Executive (Mandarin-Cantonese) in Federal Territory, Earn up to MYR 4,300 - Ricebowl

About the Role

Join our vibrant customer experience team in KL Sentral as a Mandarin/Cantonese-speaking Customer Service Executive! If you’re passionate about helping people, solving problems, and growing your career in a professional yet supportive environment — this role is for you.

Work Schedule

5 working days per week (rotational)

Rotational shifts:

* 8:00 AM – 5:00 PM

* 9:00 AM – 6:00 PM (Weekend Shift)

* 11:00 AM – 8:00 PM

Includes rotational off days and Public Holidays

Training: 9 weeks (12:30 PM – 9:30 PM) — full attendance required

What You’ll Do*

• Handle customer inquiries via phone and email (accounts, exams, applications).
• Process renewals and provide timely, accurate support.
• Deliver professional, high-quality service with empathy and efficiency.
• Collaborate with team members to continuously improve customer satisfaction.

What You Bring

• Fluency in Mandarin/Cantonese (spoken & written).
• Strong communication, problem-solving, and interpersonal skills.
• Detail-oriented, calm under pressure, and adaptable.
• Prior customer service experience is an advantage — but not mandatory!

Why You’ll Love Working Here

Competitive pay & attractive allowances

Medical & hospitalization coverage

Full training provided — no prior experience needed

Convenient location with access to LRT, MRT, Monorail, KTM & ERL

Supportive, friendly, and growth-focused culture

Pay: RM3,800.00 - RM4,300.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person