Abhidi Solution Private Limited Hiring! Full Time Freshers- Mandarin Speaker in Federal Territory, Earn up to MYR 4,200 - Ricebowl

Role Title: Real Time Analyst (RTA)
Job Type: Permanent with client
Work Mode: Remote

Job Description:

• Perform daily real-time monitoring of service levels, incoming volumes, queue

performance, wait times, staffing levels, and operational conditions across all
supported sites, geographies, and channels.

• Continuously compare planned staffing and capacity against actual staffing,

workload, and performance to identify potential service-level risks.

• Monitor agent availability, productivity, attendance, schedule adherence, auxiliary

time, occupancy, and other relevant workforce metrics.

• Proactively identify developing operational risks and take appropriate real-time

actions to minimize service disruption.

• Maintain operational ownership throughout the assigned shift, ensuring outstanding actions, escalations, and follow-ups are either completed or appropriately handed over to the incoming RTA.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,200.00 per month

Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance
• Work from home

Work Location: Remote