Cretev Hiring! Full Time Executive, Claims & Refund in Selangor, Earn up to MYR 3,200 - Ricebowl

Diploma/Degree in Business Administration, Logistics, Aviation Management, Supply Chain Management, or related field.

1–3 years of relevant experience in cargo operations, freight forwarding, airline cargo, or customer service.

Experience in cargo claims or refund processing is an advantage.

Strong analytical, problem-solving, communication, and customer service skills.

Detail-oriented with good stakeholder management skills.

Able to work independently, prioritize tasks, and meet deadlines.

Handle and process cargo claims involving loss, damage, delay, shortage, or mishandling.

Review claim documents and assess claim validity and liability.

Coordinate with internal teams, airlines, freight forwarders, ground handling agents, and other stakeholders.

Process cargo-related refund requests and ensure proper approvals and documentation.

Monitor claims and refund status to ensure timely resolution and compliance with SLA.

Prepare reports on claims, refunds, trends, and performance.

Communicate with customers regarding claim and refund status and resolve enquiries professionally.