PERSOL APAC Hiring! Full Time E-Commerce Executive (Online Seller Onboarding) - Fresh Graduate in Federal Territory - Ricebowl

Short Summary This Role :

Are you passionate about e-commerce, seller growth, and community management? We are looking for an energetic and driven Seller Operations & Incubation Specialist to join our team!

In this role, you will be the driving force behind early-stage seller incubation (0 → 1). You will partner closely with cluster teams to acquire, onboard, and activate new online merchants, empowering them to thrive on platforms like TikTok Shop while our Account Managers focus on scaling established accounts.

Job Responsibilities:

• Manage the end-to-end process of acquisition and incubation of potential online merchants (including, but not limited to, leads generation, cold contact, onboarding and incubation).
• Support seller incubation and activation through both 1:1 and group-based engagement models (e.g. group onboarding sessions, shared communications, standardized enablement touchpoints), depending on seller volume and cluster needs.
• Build and maintain relationships with merchants.
• Help merchants become familiar with the platform and its features.
• Maintain quality service and cooperation with merchants to ensure a smooth onboarding experience.
• Discover new collaborative opportunities fit into merchants' short-term and long-term development plan.
• Assist seller acquisition manager to summarize the workflow and carry out improvement plans.
• Help merchants become familiar with the platform and its features.
• Maintain quality service and cooperation with merchants to ensure a smooth onboarding experience.
• Discover new collaborative opportunities fit into merchants' short-term and long-term development plan.
• Assist seller acquisition manager to summarize the workflow and carry out improvement plans
• Other internal operations and cross-function collaboration, such as assisting in project execution, document management, information consolidation, etc.
• Involved in various projects under Assortment Growth, Price Competitiveness and Seller Outreach.
• Execute and manage daily end-to-end operations of projects that are repetitive tasks efficiently (eg. platform incentive operations, data scrapping, data matching) with strong attention to detail and accuracy.
• Strong analytical and problem-solving skills with x (formulas, pivots, data cleaning).
• Ability to design and create simple, clear visuals is a bonus but not a core requirement.

Job Requirements:

• Bachelor degree, able to speak both English & Mandarin fluently & proficiently, familiar with TikTok Shop (eCommerce).
• With passion for ecommerce and seller operations work; with practical experience in community management; with a good understanding of eCommerce business and campaigns;
• Logical and organized communication, good teamwork spirit, empathetic; strong executive sense, and responsibility.
• Experienced in customer service, account management role and self-owned business before are preferable.