Kens Avenue Hiring! Full Time Fragrance Consultant -DIPTYQUE in WP Kuala Lumpur, Earn up to MYR 3,500 + additional compensation - Ricebowl

• Previous experience in fragrance or luxury retail is preferred.

• Strong sales skills with a proven track record of achieving or exceeding sales targets.

• Excellent customer service and communication skills, with the ability to build lasting customer relationships.

• Good knowledge of fragrances, perfume notes, and different fragrance families is preferred.

• Ability to understand customer preferences and recommend suitable fragrances based on their needs.

• Passion for luxury fragrances, with a positive attitude and a strong willingness to learn.

• Flexible to work retail hours, including weekends and public holidays.

Key Responsibilities

Customer Engagement

• Provide personalized consultation to customers, understanding their needs and preferences.

• Demonstrate in-dept product knowledge and recommend suitable products and demostration routines to promote sales.

• Encourage hands-on experience to enhance customer understanding and satisfaction.

• Provide exceptional customer service to create a positive shopping experience.

• Utilize customer information to provide personalized recommendations and follow-up on their skincare and beauty journeys.

• Build and maintain strong relationships with customers, fostering loyalty and repeat business.

• Address customer inquiries, concerns, and feedback in a professional and timely manner.

Sales Achievement

• Meet and exceed sales targets through effective product recommendations and upselling techniques.

• Collaborate with the Store Manager and team members to achieve overall store sales goals.

• Identify opportunities for cross-selling complementary products to enhance the overall customer experience and increase sales.

Product Knowledge

• Acquire and maintain in-dept knowledge of fragrances, perfume notes, and different fragrance families in the store.

• Stay informed about new product release, ingredients, and brand stores.

Team Leadership

• Support the Store Manager in training and developing junior beauty advisor.

• Lead by example in providing exceptional customer service and fostering a positive team environment.

Inventory Assistance

• Assist in monitoring inventory levels and communicate product needs to the Store Manager.

Store Operation

• To assist cleanliness of the store before. during and after closing the store

• To assist the product display in good condition and replace the broken tester or broken stock and report back to the relevant parties - Store Manager / Logistic department.

• To keep updating the checklist on daily area to focus on the store before, during and after closing the store
  

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Company Trip
• Staff Discount