- Hong Kong Hong Kong
JLL Hiring! Full Time Property Services Officer in Hong Kong - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
This property service officer is responsible for governance and administration of finance, sourcing, compliance and systems updates to release Workplace Experience team to engage with Occupants. The role acts as point of contact for Landlord’s and Vendor partners and it creates the stable foundation at a Site level. The helps to drive account initiatives by driving consistent implementation and delivery.
Key Responsibilities
Operations Management
Provide finance and administrative support of issuing work order and purchase orders to service vendors
Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management
Coordinate with vendors to perform a wide range of facilities related services
Be the single POC for the Building Landlord invoices
Ensure filing and compliance matters are up to date and documents maintained in good order
Act as administrative point of contact for the client floor
Work with all related parties on timely delivery of all services
Continuous Improvement implementation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Implement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the Region and perform audits from time to time
Ensure meeting or exceeding SLA/KPI scores
Generate reports and conduct presentations as per the service delivery requirements and overall account management
Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Work with all related parties on timely delivery of all services
Conduct data analysis report accordingly to planned timelines
When necessary raise risks to Workplace Experience Site Lead for further investigation
Ensuring up to date information on Client’s Property Services SharePoint
Required Skills and Experience
2-3 year’s experiences in Facilities Management, Hospitality, Airline Services, Events Management or equivalent
Proficient in Excel, Word, and PowerPoint, skills are essential
Excellent Cantonese and English skills (verbal and written)
Attention to detail, highly organized in meeting required timelines and required standards
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
This property service officer is responsible for governance and administration of finance, sourcing, compliance and systems updates to release Workplace Experience team to engage with Occupants. The role acts as point of contact for Landlord’s and Vendor partners and it creates the stable foundation at a Site level. The helps to drive account initiatives by driving consistent implementation and delivery.
Key Responsibilities
Operations Management
Provide finance and administrative support of issuing work order and purchase orders to service vendors
Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management
Coordinate with vendors to perform a wide range of facilities related services
Be the single POC for the Building Landlord invoices
Ensure filing and compliance matters are up to date and documents maintained in good order
Act as administrative point of contact for the client floor
Work with all related parties on timely delivery of all services
Continuous Improvement implementation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Implement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the Region and perform audits from time to time
Ensure meeting or exceeding SLA/KPI scores
Generate reports and conduct presentations as per the service delivery requirements and overall account management
Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Work with all related parties on timely delivery of all services
Conduct data analysis report accordingly to planned timelines
When necessary raise risks to Workplace Experience Site Lead for further investigation
Ensuring up to date information on Client’s Property Services SharePoint
Required Skills and Experience
2-3 year’s experiences in Facilities Management, Hospitality, Airline Services, Events Management or equivalent
Proficient in Excel, Word, and PowerPoint, skills are essential
Excellent Cantonese and English skills (verbal and written)
Attention to detail, highly organized in meeting required timelines and required standards
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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