Commerz Global Service Solutions Hiring! Full Time Specialist- Senior Application Operation Support in Selangor - Ricebowl

Job purpose:

Agile. Digital Mindset. Teamwork. Customer Needs.

In the Cluster Supply Organization, the incumbent will perform their functions by facilitating a rapid and flexible response to changing conditions and customer needs through an iterative approach and the continual development of new solutions particularly in the everchanging requirements. Incumbent knowledge and experience are needed to demonstrate flexibility with regard to assignments to various cells and chapters, even across cluster boundaries.

Key Activities:

• Deliver full-stack Application Operations by managing and supporting the complete technology chain — infrastructure, middleware and application layers — ensuring stability, performance and availability across all components in scope.
• Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
• Monitor, track and proactively plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
• Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
• Coordinate cross-functional teams and external vendors to ensure seamless execution of fixes, releases, lifecycle changes, configuration updates, and environment-related tasks.
• Conduct technical assessments and impact analyses for lifecycle changes, infrastructure maintenance, failover activities, DR tests and dependency updates affecting assigned applications.
• Prepare and maintain technical documentation (CORIA entries, configuration baselines, interface descriptions, lifecycle documentation, operational runbooks) in alignment with Commerzbank delivery and compliance standards.
• Oversee test-related activities including test case preparation, regression testing, UAT coordination and documentation of test evidence and defects.
• Ensure compliance with Information Security and IT Risk Management frameworks, including patch management cycles, secure credential handling, vulnerability remediation and security baseline enforcement.
• Analyze application performance events and technical alerts, identifying cross-layer issues (hardware, OS, middleware, application) and driving corrective actions.
• Contribute to continuous improvement by identifying process, automation or technology enhancements across the operational lifecycle.
• Support service reporting (incident, problem, vulnerability, lifecycle and performance reporting) with clear and accurate operational insights.
• Ensuring stability, availability and capacity of assigned products, services, processes and systems within the agreed SLAs
• Flexible approach to working hours (eg weekends or on-call, inter-regional meetings, DR tests, releases etc)
• Any other tasks relevant to the team assigned as a Application Operation Engineer and/or Technical Product Manager.

Education:

Degree course (full-time or through co-op programme while working or completing vocational training) in Computer Science, Information Technology, Information System or IT-related study.

Work Arrangement:

• Standard Malaysia office hours (8:00 AM–5:00 PM or 9:00 AM–6:00 PM).
• This position does not require on-call support.
• The role supports Singapore operations, therefore occasional work on Malaysia public holidays may be required based on the Singapore business calendar.

Qualification:

Professional Expertise

• Having 2-4 years (Specialist) or 5-7 years (Senior Specialist) of experience in end‑to‑end application operations, covering the full technology stack:
• infrastructure (OS, servers, storage) → middleware (web servers, application servers, schedulers) → application layer (logic, interfaces, jobs, data paths).
• Experience acting as Technical Product Manager, overseeing the technical integrity of assigned systems, coordinating dependencies, and ensuring lifecycle compliance across all stack components.
• Proven ability to monitor and manage technology lifecycle events, including hardware lifecycle (EoL/EoS), OS lifecycle and patch cycles, middleware version currency, database version lifecycle, infrastructure change dependencies
• Deep understanding of Incident, Problem, Change and Release Management processes in enterprise IT environments.
• Strong analytical and diagnostic skills for troubleshooting across infrastructure, middleware and application layers.
• Demonstrated capability to coordinate cross‑team technical activities, including infra, security, vendors and delivery units.
• Proficiency in technical documentation standards (CORIA, runbooks, configuration items, security baselines).

Technical Skills

• Solid knowledge of Windows Server and Linux/RHEL, including administrative tools, system service analysis, event diagnostics and lifecycle implications.
• Understanding of middleware components, such as application servers, web servers, job scheduling systems, integration/messaging layers
• Proficiency in SQL (MS SQL and Oracle) for diagnostics, troubleshooting and operational queries.
• Strong understanding of data analytics and reporting solutions, including experience with SQL Server Reporting Services (SSRS) or similar reporting and business intelligence tools.
• Experience with scripting languages (PowerShell, Unix shell) for automation and analysis.
• Working knowledge of Active Directory, access controls, authorization structures.
• Familiarity with enterprise monitoring platforms, vulnerability management tools, patch management systems and ITSM platforms.

Soft Skills

• Strong cross‑team communication skills, especially when coordinating changes across system layers or stakeholders.
• Ability to clarify, prioritize and structure incoming technical or functional requirements and translate them into actionable items.