Kenanga Group Hiring! Full Time Network Analyst in Federal Territory - Ricebowl

Job Purpose:

Responsible for the planning, design, analysis, maintenance and provide technical support for data communications network.

Key Responsibilities:

Network Support and Troubleshooting

• Analyse & troubleshoot network issues while handling user complaints and problem escalation professionally.
• Troubleshoot moderately complex customer by phone, remotely or onsite.
• Provide IT helpdesk, infrastructure and support to users.

Network Administration & Configuration

• Installation, configuration and reconfiguration of network appliances (Switches, firewall, routers, LLB, WOP, etc).

IT Policy & Procedure

• Formulate and/or maintain IT operational reports, procedures and policies.

Project Management

• Assist in ICT network and infrastructure projects and also responsible for any tasks assigned.
• Evaluate and provide recommendation of infrastructure requirement.
• Participate in system preparation, implementation and UAT.

Network Monitoring and Health Check

• Responsible for hardware and software inventory management and monitoring.
• Take necessary actions on the alerts generated by all monitoring systems.
• To carry out and maintain backup for all network appliances configurations.

Regulatory / Statutory and Policies & Procedures Compliance

• Adherence and enforcement of IT P&P.

Qualifications, Experience and Knowledge/Skills/Attributes

• Degree in Computer Science, Information Technology or equivalent.
• Minimum 5 years of working experience in IT and related field.
• Knowledge in network technologies, routing, switching, firewall administration and network monitoring tools.
• Experience in network infrastructure implementation, deployment and support.
• Strong analytical and troubleshooting skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Project management experience would be an added advantage.
• Professional certifications such as CCNA, CCNP, NSE or JNCIA would be an added advantage.