Agensi Pekerjaan Asia Recruit Hiring! Full Time Customer Service - KUALA LUMPUR -(live Chat / Email / Calls) in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

Working Hours & Location:Willingness to work in a3-shift rotationalschedule on-site inKuala Lumpur.

Omnichannel Communication: Excellent verbal and written communication skills across Live Chat, Email, and Calls to interact with customers in a friendly and polite manner.

Process & System Adherence: Ability to follow documented call flows, work processes, data entry requirements, and complaint management procedures accurately.

Core Skills:

• Strong customer service orientation and problem-solving skills to manage and escalate customer inquiries or complaints effectively.

• Ability to demonstrate high professionalism, empathy, and competence in handling customer service operations.

Understand customer enquiries and respond via applicable channels: calls, email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes.