Easy Europe Holidays Hiring! Full Time Customer Experience Specialist in Federal Territory, Earn up to MYR 5,000 - Ricebowl

As a Customer Experience Specialist, your mission is to ensure that every traveller feels supported, cared for, and confident from booking to return. With empathy and precision, you’ll manage the essential behind-the-scenes tasks that create peace of mind for our guests. If you’re naturally calm, organized, and enjoy helping others through structured service, this role is made for you.

Key Responsibilities

• Prepare and issue invoices, receipts, and confirmations in a timely and accurate manner
• Follow up with guests on optional trip extensions or personalized add-ons
• Collect, record, and communicate guest allergies, dietary preferences, and special needs
• Coordinate travellers flight seating preferences
• Serve as a calm and empathetic point of contact when receiving guest feedback or complaints
• Document all customer interactions, feedback, and preferences in an organized system
• Collaborate with the tour operations and product teams to ensure seamless tour experience
• Uphold Easy Europe’s core values and brand promise in every interaction

Who You Are

• University graduate
• Naturally calm, gentle, and patient
• Detail-oriented, precise, and organized
• Enjoys routine, structure, and support-focused roles
• Strong communicator in English (Mandarin is a plus)
• Cautious and Stabilizing (DISC)
• empathetic, thoughtful, peace-loving
• Familiar with basic admin tools (Google Sheets, gmail systems, etc.)

Why Join Easy Europe?

• A supportive and team work culture
• Clear systems and structured training
• A meaningful role where excellence is celebrated
• You’ll be part of a mission to deliver enriching journeys to travellers

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Mont Kiara: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person