SRG Asia Pacific Hiring! Full Time Sales Consultant (B2B) in Federal Territory - Ricebowl

Company Description SRG Asia Pacific Sdn Bhd is a pioneer business process outsourcing (BPO) service provider in Malaysia and part of the Usaha Tegas Group, a leading regional conglomerate based in Kuala Lumpur. The company supports local, regional, and international clients through affiliated delivery centers in Malaysia, Dalian, and Manila. Recognized with MSC status and identified by MDEC as a leading service provider in the Global Business Services cluster, SRG Asia Pacific leverages an advanced omni-channel technology platform. Its multi-lingual workforce covers major ASEAN languages and serves reputable brands across diverse industries. The organization is built on core values of putting People First, being Customer Led, and Performance Driven in delivering value to clients.

Role Description The Sales Consultant (B2B) role is a full-time, on-site position based in Kuala Lumpur. This role involves identifying and prospecting potential corporate clients, conducting needs analysis, and presenting tailored BPO and customer experience solutions. The Sales Consultant will manage the full sales cycle, including preparation of proposals, negotiation of terms, and closing new business opportunities. Daily responsibilities include maintaining a robust sales pipeline, preparing reports and forecasts, and collaborating with operations and account management teams to ensure smooth onboarding. The role also requires attending client meetings, industry events, and presentations to strengthen relationships and build brand presence in the market.

Qualifications

• Demonstrated experience in B2B sales, business development, or account management, ideally within BPO, customer experience, or related services.
• Strong skills in client prospecting, needs analysis, solution selling, and contract negotiation.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage stakeholders at multiple levels.
• Ability to manage a sales pipeline, meet revenue targets, and prepare accurate sales reports and forecasts.
• Comfort working with CRM tools and basic sales analytics to track performance and opportunities.
• Fluency in English; proficiency in additional ASEAN languages is an advantage.
• Proactive, results-oriented mindset with strong time management and organizational skills.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
• Previous experience in regional or multinational environments and familiarity with omni-channel customer engagement solutions is beneficial.