It’s never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Manager - FA based in Johor Bahru, Malaysia. Reporting to the Senior Manager, this full-time and permanent position is based in Malaysia and offers regional coverage, allowing you to make a significant impact to our Financial Accounting department and its’ growth.
Key responsibilities:
- Day to day delivery of client servicing on behalf of business units.
- Capacity and demand management of monthly/annual workloads.
- Work assignment and monitoring to direct staff.
- Create a productive and engaging work environment.
- Measure and report KPIs to business unit and country leadership.
- Ensure TATs are met on client servicing.
- Timely escalation of issues to SSC/BU leadership, or clients as appropriate
- Assist to build and improve the SSC Operating Model.
- Implement process improvement opportunities either in process change or automation (from identification, testing and production release).
- Ensure the SSC profitability.
- Ensure client servicing is conducted in accordance with the appropriate governance and/or regulatory controls.
- Onboard new clients from business units.
- Report to business units on performance and attainment.
- Manage the training and personal improvement of direct resources.
- Raise awareness and promote the SSC.
- Annual planning.
- Facilitate training/upskilling.
- Providing effective leadership, supervision and guidance to staff.
- Guiding, training and developing staff in attaining professional competence.
- Effective utilization of staff resources.
P&L Responsibilities:
- Providing effective leadership, supervision and guidance to staff.
- Guiding, training and developing staff in attaining professional competence
- Effective utilization of staff resources
People Management:
- Effective reporting and consultation with Practice Lead.
- Coordination & Communication with Other Divisions.
Clients Relationship:
- Achieve Set Budgets within the group.
- Business Development – assist the Practice Lead in identifying added work scope and possible increase in fees for existing clients.
- Managing Client Relationships – maintaining good rapport with clients.
- Ability to achieve Client Satisfaction & Retention
- Assisting in Cross Sell other Tricor Services
- Actively seeks clients’ feedback on job performance and communicating feedback to staff and superior.
Key requirements:
- Minimum 4-5 years of relevant working experience.
- Must have supervisory experience and able to manage a team of at least 5 staff.
- Must be able to plan/manage, implement all aspects of the Group’s internal policies.
- Familiar on accounting software is an advantage such as XERO and computer skills is essential.
- Possess good communication, strong analytical and problem-solving skills.
- Good command of both spoken and written English.
- Able to work independently and multi-task as well as a good team player.
- Good interpersonal skills and able to work as a team.
- Good sense of urgency and able to work under pressure.
- Time management skill and good judgement in prioritizing deliverables.
Company Benefits:
At VISTRA Malaysia office, we believe in putting our employees’ well-being first! We provide:
- Regional working exposure in different jurisdiction
- Training and development for career advancement & personal development
- Hybrid working arrangement
- Medical, life, wellness coverage
- Study leave and professional membership coverage
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!