Straits Indigo Hiring! Full Time Hotel Front Office Receptionist in Pulau Pinang, Earn up to MYR 2,800 - Ricebowl

Hotel Front Desk Receptionist

Job Responsibilities:

- Welcome and assist guests in a friendly and professional manner.

- Handle guest check-in and check-out procedures.

- Manage room reservations, cancellations and guest enquiries.

- Answer phone calls, WhatsApp messages and other guest requests.

- Provide information about hotel facilities, services and local attractions.

- Handle payments, deposits and basic cashiering duties accurately.

- Coordinate with housekeeping and other departments to ensure smooth guest services.

- Handle guest feedback and assist in resolving any issues or complaints professionally.

- Maintain accurate guest records and complete daily front desk reports.

- Ensure the reception area is clean, organised and presentable.

- Perform other duties as assigned by the supervisor or management.

Job Requirements:

- Previous hotel or customer service experience is an advantage.

- Good communication and interpersonal skills.

- Friendly, responsible and service-oriented attitude.

- Able to work independently and as part of a team.

- Able to work shifts, weekends and public holidays when required.

- Basic computer skills.

- Good command of English. Knowledge of Mandarin or other languages is an advantage.

Pay: RM1,900.00 - RM2,800.00 per month

Work Location: In person