MEMBERS ONLY HOSPITALITY PTE. LTD. Hiring! Full Time Membership Manager (Sales) in Central Region (Singapore), Earn up to SGD 5,000 - Ricebowl

ROLE.

ROLE OVERVIEW

Membership Manager (Sales)

You will report to the Head of Membership and will lead membership sales, acquisition operations and engagement in a fun and high-performing environment. This role will give you the opportunity to build relationships with the industry leaders and rising stars who make up our membership base.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

What willyou do:

This is a membership sales and community engagement position, based out of Mandala Club premises in Singapore. You will be responsible fornew member acquisition through guiding all general leads through the entiresales cycle, from the creation of creative and innovative membership sales andmarketing plans, prospecting, through to members onboarding to CRM throughoutthe member lifecycle. Use of membership and sales data to identify trends andlead generation opportunities is critical.

           Sales Operations Management

           Ensure Membership Acquisition Team KPIs are fulfilled:

           Sales leads data research & outreach is completed daily

           Tours are hittingvolume targets

           Prospective member tours are converted to new membership sales

           Customer Acquisition Cost is within budget (ENT)

           Pipeline targets are hit monthly

           Sales lead platformis updated on a weeklybasis

           End-to-end management of all pipelines related sales initiatives

           Proactively identifying new sales opportunities on- and off-site

           Create and executenew membership sales and marketingplans, and new initiatives

           Work closely with other departments team to streamline members and prospective member communication

           Report on sales trends, challenges, acquisition data insights andevolving member needs and align it with marketing and salesstrategy

           Ensure prospective memberprofile notes are populated daily and are accessible by anyone else withmember feedback touchpoint

           Work closely with marketing on relevant automation and membership marketingcollateral development

           Member Integration & Onboarding Management

           Ensure new memberonboarding process is streamlined and relevant data is recordedin CRM platform

           Ensure new members are invited to networkingevents and well-integrated into the Mandala Club team and community

           Manage new members on board, new member induction processes, and provide the very best start to their membershipand club experience.

           Engagement& Retention

           Develop, implement & oversee a recurringcalendar of events, experiences, perks and activities for prospective ¤t members

           Work closely with other departments on event ideation& execution, creatingmarketing collaterals, post-event feedback evaluation, etc.

           Partner with all departments and colleaguesacross the club to ensure that the membershipremains world class.

           Foster membership engagement through experiences, eventsand get-togethers, bringingboth members and the community together, increasing their connectionwith the membership.

           Ensure thatmembership engagement plansfocus on each day of the week, including quieter times in the club, such asweekends, mornings, or evenings.

           Oversee lead generation:

           advertising

           acquisition events both on and off-site

           referral campaigns

           funnel optimization

           Act as the face of the club to members,responding positively to allenquiries and needs of our members, ensuring timely resolutions to issues thatmay arise.

           Being present on the club floor as much as possible.

           Form and executecreative plans to support member retention.

           The need for flexibility

           An essential part of this role is to be flexible with the needs of the membership, club and business, and to be willing to work outside ‘office hours’. The Mandala club operates across multiple sites, at night, on weekends and holidays as does our dedication to the membership experience. Your rota may reflect this and is mandatory when required.