- 61 UBI AVENUE 2 Central Region (Singapore) Singapore
Working Location
Job Description
Responsibilities
Key Responsibilities
1. Process & Workflow Support
• Help document the company’s current financing, dealer, customer and administrative workflows
• Note where there is duplicated work, manual effort or room for automation, and raise these to the GM
• Draw clear workflow diagrams of existing and proposed processes
2. Reporting & Dashboards
• Build and maintain dashboards and reports under the GM’s direction, covering areas such as the loan book, disbursement, credit quality and collections
• Help keep reporting consistent so everyone works from the same numbers
• Check data for errors and inconsistencies, and help clean up records
• Use Excel or Google Sheets, and business intelligence tool such as Power BI, Tableau or Looker Studio
3. Requirements & Coordination Support
• Help gather requirements from users and write them up clearly for the GM to review
• Prepare simple user stories, notes and acceptance criteria
• Help track open questions, pending decisions and outstanding items, and follow up on them
• Support communication with external development partners, with the GM holding the relationship
4. Testing & Quality Checks
• Prepare and run user acceptance testing on new features against agreed requirements
• Record bugs, gaps and improvement requests clearly
• Help re-test fixes and confirm systems are ready before use
5. Implementation & User Support
• Help prepare user guides, SOPs and simple training materials
• Support staff in learning new systems and workflows
• Check in on how systems are being used after launch and gather feedback
6. Simple Tools & Automation
• Build simple spreadsheets, calculators or trackers where useful
• Try low-code, no-code or AI-assisted tools to test ideas quickly, under guidance
• Always check with the GM or the development partner before changes that could affect live systems or data
Key Areas of Work
• Dealer onboarding and management
• Loan application processing and financing records
• Document submission and verification
• Credit assessment and approval workflows
• Repayment and collections tracking
• Management reporting and dashboards
• Workflow automation and data tidying
Essential Skills & Attributes
• 1–3 years of relevant experience (business analysis, data, or systems support)
• Comfortable with Excel or Google Sheets
• Basic SQL, or a clear willingness to learn it quickly
• Organised, careful with detail, and reliable in following through on tasks
• Willing to learn, ask questions, and take direction
• Clear written communication for documenting processes and reports
Advantageous
• Exposure to a business intelligence tool (Power BI, Tableau or Looker Studio)
• Any exposure to financial services, lending, hire purchase or automotive
• Familiarity with low-code, no-code or AI-assisted tools
• Experience with project or documentation tools such as Notion, Trello or ClickUp
Important Information
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