ETeam Hiring! Full Time HEALTHCARE INSURANCE -Japanese-Speaking Customer Service(N1) in Federal Territory - Ricebowl

Hiring: Japanese-Speaking Customer Service Representative (N1)

Project: Healthcare Insurance

Location: KL Central, Kuala Lumpur, Malaysia

Employment Type: Permanent, Full-Time

Work Mode: Onsite

Shift: 24/7 Rotational Shifts

Experience: Minimum 6 months of customer service experience

Job Overview

We are hiring Japanese-speaking Customer Service Representatives for a healthcare insurance project in Kuala Lumpur, Malaysia. Candidates must have excellent Japanese and English communication skills, relevant customer service experience, and knowledge of insurance.

Key Responsibilities

• Handle customer enquiries related to healthcare insurance policies, coverage, claims, and services.
• Provide accurate information and professional support in Japanese and English.
• Assist customers with service requests, concerns, and issue resolution.
• Escalate complex cases to the appropriate department when required.
• Maintain accurate records of customer interactions.
• Follow company procedures, quality standards, and data confidentiality guidelines.
• Meet customer service quality and productivity targets.

Mandatory Requirements

• Japanese: JLPT N1 certification for non-native speakers; native Japanese speakers are also eligible.
• English: C1 proficiency.
• Customer Service Experience: Minimum 6 months.
• Insurance Knowledge: Mandatory; healthcare insurance knowledge is preferred.
• Willingness to work onsite in KL Central, Kuala Lumpur.
• only US time zone night sift

Preferred Qualifications

• Previous experience in healthcare insurance, claims processing, policy servicing, or insurance customer support.
• Experience in a BPO or contact center environment.
• Strong communication, problem-solving, and customer-handling skills.