ShipIn Systems Hiring! Full Time Senior Support Engineer in - Ricebowl

About ShipIn

ShipIn Systems is redefining how the maritime industry understands, manages, and reduces operational risk. Our AI-powered visual fleet intelligence platform connects onboard video with shore-based teams, turning everyday vessel operations into actionable insight that helps prevent incidents before they escalate.

We work with many of the world’s leading shipowners and operators to bring greater visibility, accountability, and learning into daily operations at sea. The result is safer crews, stronger performance, and smarter decision-making across global fleets.

If you’re drawn to complex, real-world industries and want to build technology that changes behavior and improves safety at scale, join us.

About the role

The Tier 1 (T1) IT Engineer is responsible for the installation, support, and first-level troubleshooting of IT systems deployed in maritime environments, with a focus on IP camera installations, Linux-based servers, and network connectivity.

This role requires a high level of attention to detail, strong organizational and time management skills, and the ability to follow structured procedures while managing multiple concurrent tasks. The T1 IT Engineer plays a critical role in ensuring accurate system configuration, timely issue resolution, and high-quality documentation.

Key Responsibilities

Systems Installation & Support

• Install, configure, and support IP camera systems, including PoE switches, cabling, and endpoint connectivity.
• Assist in the deployment and basic administration of Linux servers supporting AI and video analytics services.
• Perform first-level troubleshooting of hardware, software, and connectivity issues.

Networking & Connectivity

• Support and troubleshoot network connectivity issues related to:
• Switching and VLAN configuration
• Basic routing and IP addressing
• VPN connectivity (client and site-to-site)
• Verify end-to-end connectivity between cameras, network infrastructure, servers, and client systems.
• Escalate complex or unresolved issues to Tier 2 with accurate technical details and logs.

Monitoring, Ticketing & Documentation

• Monitor system health and alerts using available monitoring tools.
• Log, track, and update incidents, requests, and tasks using Jira, ensuring timely resolution and proper escalation.
• Maintain accurate technical documentation, checklists, and installation records.

Operational Excellence

• Follow defined procedures, standards, and configuration guidelines.
• Manage multiple tasks effectively while meeting defined timelines and priorities.

Qualifications

• 4+ years of experience as an IT/Support Engineer for complex, multidisciplinary products and systems.
• Solid understanding of networking fundamentals (TCP/IP, switching, VLANs, basic routing).
• Experience with Linux operating systems, and IP-based surveillance systems or similar networked devices.
• Familiarity with Jira, Grafana, and Slack or equivalent tools.
• Strong attention to detail with excellent organizational and time management skills.
• Clear written and verbal communication skills.
• Methodical and detail-oriented approach to tasks
• Reliable, accountable, and process-driven.
• Fluent English speaker is a must; other languages are a strong plus.

Preferred Qualifications

• Exposure to maritime, industrial, or field-based environments.
• Basic understanding of firewalls and network security concepts.
• Experience supporting bandwidth-intensive or video-based applications.

This position is open to candidates who are Singapore Citizens or Permanent Residents.