- Singapore
ALL THAT JAZZ DANCE ACADEMY PTE. LTD. Hiring! Full Time Customer Support Executive in , Earn up to SGD 4,500 - Ricebowl
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Job Description
Responsibilities
Location: Dunearn, Orchard, Claymore, Katong, Prinsep Street
About Us:
All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014, we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Tap, Street Dance, Acro, Musical Theatre, Contemporary and more. Our team is made up of 50+ incredibly talented and hardworking individuals who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!
Role Overview:
We are looking for a Customer Support Executive who brings enthusiasm, professionalism, and a proactive attitude to our dance studios. This is an exciting opportunity to be part of a vibrant, fast‑growing community where no two days feel the same and where you will help create memorable experiences for our students and families.
As part of our studio operations and customer support team, you will work closely with our General Manager and our Studio Managers to ensure smooth day‑to‑day operations across our branches. You will engage with customers and teachers across email, phone, and face‑to‑face interactions, contributing to the warm, welcoming atmosphere that defines our studios and ensuring every visitor feels valued and cared for.
This role is ideal for individuals with prior customer service experience, especially those who have held senior or team lead roles, who thrive in dynamic environments, enjoy taking ownership, and feel confident guiding junior team members when needed.
While experience in enrichment centres, the arts, or working with children is a bonus, it is not essential. We also welcome candidates with backgrounds in retail, front of house hospitality, or events management, as these skills translate well into our studio environment.
Things You Will Do:
Greet and welcome customers warmly
Provide accurate information about our classes, programs, internal events and studio policies
Respond to general enquiries via email, WhatsApp, phone, and walk-ins
Process student enrolments, withdrawals, payment collection and other administrative tasks
Maintain accurate records of class schedules, registrations, private bookings and payments using our studio management software
Handle customer feedback or concerns in a professional, solutions-oriented manner
Ensure the studio is kept neat, organised, and report any maintenance issues
Work closely with the General Manager and Studio Manager on daily operations and process improvements
Take initiative to identify gaps and contribute to team effectiveness
Assist in mentoring or guiding junior team members when required
Any other tasks related to customer support and studio operations
About You:
As the ideal candidate, you will have:
At least 3 years of relevant experience in customer support
Prior team lead or supervisory experience (preferred)
The ability to work independently, reliably, and with a solutions-oriented mindset
Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
A proactive attitude and a strong sense of ownership over your responsibilities
Why Join Us:
Opportunity to be part of a vibrant and inclusive dance community
Competitive salary with performance-based incentives
Fun and supportive work environment where your ideas are valued
Working Hours
5-day work week, 8 hour shift (Monday through Sunday)
Working hours may fall anytime between 9am to 9pm
Must be willing to work on weekends, with up to 2 weekend days off per month
All That Jazz Dance Academy Pte Ltd is a
dance school in Singapore
dedicated to providing students with a high standard of artistic dance education to inspire and foster excellence in the arts. To preserve and promote the art of dance through performance, education, and outreach. The academy's training places emphasis in classical ballet training as a foundation for all dance classes. This training develops the complete dancer, stressing technique, strength, intellectual and artistic expression. The academy provides a wide variety of dance programs for all ages such as Ballet, Jazz, Tap, Street Dance, Lyrical, Contemporary, Musical Theatre, Acro Dance and Mommy and Me. Our academy is catered to students and adults of all ages starting at 2 years who are interested in pursuing a comprehensive dance training as well as performance opportunities in a fun and nurtured environment.
About Us:
All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014, we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Tap, Street Dance, Acro, Musical Theatre, Contemporary and more. Our team is made up of 50+ incredibly talented and hardworking individuals who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!
Role Overview:
We are looking for a Customer Support Executive who brings enthusiasm, professionalism, and a proactive attitude to our dance studios. This is an exciting opportunity to be part of a vibrant, fast‑growing community where no two days feel the same and where you will help create memorable experiences for our students and families.
As part of our studio operations and customer support team, you will work closely with our General Manager and our Studio Managers to ensure smooth day‑to‑day operations across our branches. You will engage with customers and teachers across email, phone, and face‑to‑face interactions, contributing to the warm, welcoming atmosphere that defines our studios and ensuring every visitor feels valued and cared for.
This role is ideal for individuals with prior customer service experience, especially those who have held senior or team lead roles, who thrive in dynamic environments, enjoy taking ownership, and feel confident guiding junior team members when needed.
While experience in enrichment centres, the arts, or working with children is a bonus, it is not essential. We also welcome candidates with backgrounds in retail, front of house hospitality, or events management, as these skills translate well into our studio environment.
Things You Will Do:
Greet and welcome customers warmly
Provide accurate information about our classes, programs, internal events and studio policies
Respond to general enquiries via email, WhatsApp, phone, and walk-ins
Process student enrolments, withdrawals, payment collection and other administrative tasks
Maintain accurate records of class schedules, registrations, private bookings and payments using our studio management software
Handle customer feedback or concerns in a professional, solutions-oriented manner
Ensure the studio is kept neat, organised, and report any maintenance issues
Work closely with the General Manager and Studio Manager on daily operations and process improvements
Take initiative to identify gaps and contribute to team effectiveness
Assist in mentoring or guiding junior team members when required
Any other tasks related to customer support and studio operations
About You:
As the ideal candidate, you will have:
At least 3 years of relevant experience in customer support
Prior team lead or supervisory experience (preferred)
The ability to work independently, reliably, and with a solutions-oriented mindset
Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
A proactive attitude and a strong sense of ownership over your responsibilities
Why Join Us:
Opportunity to be part of a vibrant and inclusive dance community
Competitive salary with performance-based incentives
Fun and supportive work environment where your ideas are valued
Working Hours
5-day work week, 8 hour shift (Monday through Sunday)
Working hours may fall anytime between 9am to 9pm
Must be willing to work on weekends, with up to 2 weekend days off per month
All That Jazz Dance Academy Pte Ltd is a
dance school in Singapore
dedicated to providing students with a high standard of artistic dance education to inspire and foster excellence in the arts. To preserve and promote the art of dance through performance, education, and outreach. The academy's training places emphasis in classical ballet training as a foundation for all dance classes. This training develops the complete dancer, stressing technique, strength, intellectual and artistic expression. The academy provides a wide variety of dance programs for all ages such as Ballet, Jazz, Tap, Street Dance, Lyrical, Contemporary, Musical Theatre, Acro Dance and Mommy and Me. Our academy is catered to students and adults of all ages starting at 2 years who are interested in pursuing a comprehensive dance training as well as performance opportunities in a fun and nurtured environment.
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