- River Valley Central Region (Singapore) Singapore
Lufthansa Cargo Hiring! Full Time Operations Agent in Central Region (Singapore), Earn up to SGD 5,570 - Ricebowl
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Job Description
Responsibilities
Goals
The Operations Agent is responsible for managing all ground operations in accordance with the company's requirements, standards and procedures.
Tasks
Load Control
Calculate and plan aircraft load distribution in accordance with applicable rules, regulations, and Ground Operations Manual (GOM) requirements
Optimize cargo loading with regard to aircraft volume and weight
Prepare flight-related documentation, including General Declarations, permits, and customs documentation
Prepare arrival and departure notifications and operational messages
Brief Ground Handling Agents (GHA) on cargo onload/offload and loading/unloading sequences
Issue load sheets and complete NOTOC (Notification to Captain) documentation
Maintain traffic and operational reports and complete post-flight activities
Coordinate station activities with internal teams, suppliers and handling partners
Ramp Operations
Inspect ULDs (Unit Load Devices) for airworthiness and ensure compliance with safety requirements
Monitor ramp cleanliness, equipment readiness, availability, and staffing levels and report any irregularities
Ensure aircraft loading and unloading is carried out in accordance with loading instructions and GOM requirements, or supervise these activities
Coordinate and monitor suppliers and Ground Handling Agents to ensure timely and efficient operations
Secure cargo loads on the aircraft and sign the relevant loading instructions
Ensure aircraft and ramp safety requirements are consistently maintained
Support supervisors in ensuring that GHA staff understand and comply with defined service, quality, and safety standards
Ensure compliance with documented quality procedures and take preventive measures using established tools and processes
Maintain effective communication and cooperation with colleagues, crew, sales teams, and operational stakeholders
Ensure adherence to all applicable security and safety procedures
Establish, maintain, and evaluate operational and statistical data
General Operations
Provide crew support, including crew briefings, catering arrangements, and hotel bookings
Stay up to date with changes in operational, safety, security, and other relevant procedures
Cooperate closely with the company's Management, Cargo Operations and warehouse teams
Support cargo-handling supervision and coordination activities
Perform cargo handling and other operational duties within the company’s and Ground Handling Agent (GHA) operations
Perform additional duties assigned or delegated by supervisors
Perform Load Master duties
After gaining sufficient experience, perform surveillance duties
Report operational incidents in accordance with the applicable Safety Management System (SMS) requirements
People Management & Supervision
Support the supervisor in managing GHA ground operations, ensuring efficient utilization of manpower and compliance with the company's safety and quality standards
Provide regular and accurate feedback on GHA staff performance to GHA management and the Manager Handling
Supervise, motivate, guide, and evaluate GHA staff in cooperation with GHA management
Plan and schedule work in the absence of the Cargo Supervisor
Conduct local training for GHA staff and maintain records of training and operational support activities
Support the monitoring and control of subcontractors, including handling companies, and request corrective actions where required to ensure agreed performance standards are met
Your profile
The candidate should meet the following requirements:
University degree or equivalent higher education qualification; alternatively, a high school diploma with 3–6 years of relevant professional experience, preferably in air freight handling, cargo operations, or a related aviation environment
Good command of written and spoken English
Good knowledge of local customs regulations and relevant cargo-handling procedures
Good computer literacy and proficiency in standard computer applications
Valid driving license
If this is you, please send us your detailed resume, including your current and expected remuneration. We regret only shortlisted candidates will be notified.
Lufthansa Cargo ranks among the world’s leading air cargo carriers. We currently employ about 4,500 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business, serving some 300 destinations in more than 100 countries in a dense network spanning the globe.
We offer our customers tailor-made logistics solutions even for the most challenging of cargo shipments, be they temperature-sensitive pharmaceuticals, show-jumping thoroughbreds or heavy machine parts weighing many tonnes: whatever the shipment, Lufthansa Cargo has a transport solution.
The Operations Agent is responsible for managing all ground operations in accordance with the company's requirements, standards and procedures.
Tasks
Load Control
Calculate and plan aircraft load distribution in accordance with applicable rules, regulations, and Ground Operations Manual (GOM) requirements
Optimize cargo loading with regard to aircraft volume and weight
Prepare flight-related documentation, including General Declarations, permits, and customs documentation
Prepare arrival and departure notifications and operational messages
Brief Ground Handling Agents (GHA) on cargo onload/offload and loading/unloading sequences
Issue load sheets and complete NOTOC (Notification to Captain) documentation
Maintain traffic and operational reports and complete post-flight activities
Coordinate station activities with internal teams, suppliers and handling partners
Ramp Operations
Inspect ULDs (Unit Load Devices) for airworthiness and ensure compliance with safety requirements
Monitor ramp cleanliness, equipment readiness, availability, and staffing levels and report any irregularities
Ensure aircraft loading and unloading is carried out in accordance with loading instructions and GOM requirements, or supervise these activities
Coordinate and monitor suppliers and Ground Handling Agents to ensure timely and efficient operations
Secure cargo loads on the aircraft and sign the relevant loading instructions
Ensure aircraft and ramp safety requirements are consistently maintained
Support supervisors in ensuring that GHA staff understand and comply with defined service, quality, and safety standards
Ensure compliance with documented quality procedures and take preventive measures using established tools and processes
Maintain effective communication and cooperation with colleagues, crew, sales teams, and operational stakeholders
Ensure adherence to all applicable security and safety procedures
Establish, maintain, and evaluate operational and statistical data
General Operations
Provide crew support, including crew briefings, catering arrangements, and hotel bookings
Stay up to date with changes in operational, safety, security, and other relevant procedures
Cooperate closely with the company's Management, Cargo Operations and warehouse teams
Support cargo-handling supervision and coordination activities
Perform cargo handling and other operational duties within the company’s and Ground Handling Agent (GHA) operations
Perform additional duties assigned or delegated by supervisors
Perform Load Master duties
After gaining sufficient experience, perform surveillance duties
Report operational incidents in accordance with the applicable Safety Management System (SMS) requirements
People Management & Supervision
Support the supervisor in managing GHA ground operations, ensuring efficient utilization of manpower and compliance with the company's safety and quality standards
Provide regular and accurate feedback on GHA staff performance to GHA management and the Manager Handling
Supervise, motivate, guide, and evaluate GHA staff in cooperation with GHA management
Plan and schedule work in the absence of the Cargo Supervisor
Conduct local training for GHA staff and maintain records of training and operational support activities
Support the monitoring and control of subcontractors, including handling companies, and request corrective actions where required to ensure agreed performance standards are met
Your profile
The candidate should meet the following requirements:
University degree or equivalent higher education qualification; alternatively, a high school diploma with 3–6 years of relevant professional experience, preferably in air freight handling, cargo operations, or a related aviation environment
Good command of written and spoken English
Good knowledge of local customs regulations and relevant cargo-handling procedures
Good computer literacy and proficiency in standard computer applications
Valid driving license
If this is you, please send us your detailed resume, including your current and expected remuneration. We regret only shortlisted candidates will be notified.
Lufthansa Cargo ranks among the world’s leading air cargo carriers. We currently employ about 4,500 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business, serving some 300 destinations in more than 100 countries in a dense network spanning the globe.
We offer our customers tailor-made logistics solutions even for the most challenging of cargo shipments, be they temperature-sensitive pharmaceuticals, show-jumping thoroughbreds or heavy machine parts weighing many tonnes: whatever the shipment, Lufthansa Cargo has a transport solution.
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