MiCare HealthTech Holdings Hiring! Full Time Account Management Executive in Pulau Pinang - Ricebowl

Company Description MiCare HealthTech Holdings is a leading regional managed care platform that connects patients, payors, providers, and pharmaceutical partners to improve health outcomes and manage costs through innovative digital solutions. The company serves more than 13 million members in Malaysia, Thailand, and the Philippines, supported by strong partnerships with over 45 insurers and 6,500 corporate clients across Southeast Asia. MiCare operates at the intersection of healthcare and technology, offering data-driven services to streamline care delivery and benefits administration. As a joint venture between Zuellig Group, Mitsui, and IFC, MiCare provides a stable, growth-oriented environment with regional exposure and opportunities for professional development.
Role Description This is a full-time, on-site Account Management Executive role based in Bayan Lepas. The Account Management Executive will manage day-to-day relationships with insurers, corporate clients, and providers, ensuring high service standards and timely issue resolution. Responsibilities include handling client inquiries, coordinating with internal operations and technical teams, preparing reports and presentations, and supporting contract implementation and renewals. The role involves monitoring account performance, identifying opportunities to improve service delivery, and assisting in the rollout of new products or digital solutions. The successful candidate will also support onboarding and training activities for clients and collaborate on process improvements to enhance customer experience.
Qualifications

• Demonstrated skills in client relationship management, stakeholder communication, and customer service, preferably in healthcare, insurance, or related industries.
• Ability to analyze data, prepare concise reports, and use basic spreadsheet and presentation tools to monitor account performance and support decision-making.
• Strong organizational and time-management skills to handle multiple accounts, follow up on outstanding issues, and meet service-level timelines.
• Collaborative mindset with experience working cross-functionally with operations, technical, and finance teams to resolve client requests and improve processes.
• Clear and professional verbal and written communication skills in English; proficiency in local languages is an advantage.
• Relevant experience in account management, business operations, or administration; exposure to managed care, healthtech, or insurance platforms is beneficial.
• Bachelor’s degree in a related field, or equivalent practical experience.