Toll Group Hiring! Full Time Collection Analyst in Pulau Pinang - Ricebowl

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — *************

We are seeking a proactive and detail-oriented Collection Analyst to join our Finance team and support effective credit control, timely debt collection, and accurate customer account management while maintaining strong customer relationships.

Key Responsibilities:

• Monitor assigned customer accounts and follow up on overdue balances through emails and customer portals.
• Review and manage Accounts Receivable (AR) ageing reports, escalating high-risk accounts where necessary.
• Investigate and resolve short payments, customer disputes, and billing discrepancies in collaboration with Billing, Customer Service, and Sales teams.
• Work closely with the Cash Application team to ensure accurate payment allocation and timely resolution of discrepancies.
• Prepare weekly and monthly reports on collection activities, dispute status, and customer account trends.
• Maintain professional relationships with customers while ensuring compliance with agreed payment terms and company policies.
• Assist with credit checks, customer account reviews, and supporting documentation for internal audits.
• Prepare and distribute monthly customer statements to ensure accurate account reconciliation.
• Prepare monthly intercompany (interco) confirmation letters and follow up on outstanding balances.
• Identify recurring payment issues and support continuous process improvement initiatives.
• Ensure all collection activities are completed within established KPIs and SLAs.
  
  

Requirements:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline, or equivalent work experience.
• 2–4 years of experience in Accounts Receivable, Collections, or Credit Control.
• Strong understanding of debt collection, customer account reconciliation, AR ageing, and credit control processes.
• Experience with ERP systems such as SAP or Oracle and customer account portals is preferred.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
• Good communication and negotiation skills, with the ability to manage customer relationships professionally.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
  
  

Think you've got what it takes? Don't wait – apply now and take the next step in your career with us!

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit *************

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.