SalesHero Hiring! Full Time Application Support Specialist in Pulau Pinang, Earn up to MYR 5,000 - Ricebowl

• 职位要求：

  计算机科学/信息技术或相关专业大专学历。

  精通华语、马来语和英语。

  我们正在寻找精通华语的候选人，以便与讲华语的客户进行有效沟通。

  至少两年客户服务和技术支持领域的工作经验。

• Requirements:

  • Diploma in Computer Science/Information Technology or equivalent.

  • Proficiency in Mandarin, Bahasa Malaysia and English.

  • We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

  • At least 2 year of experience in the customer service field and technical support field.

• 简介：

我们是一家快速发展的云端SaaS公司，专注于移动应用开发，现在诚聘更多技术精湛的专业人士加入我们的团队。我们引以为傲的是我们精心培育了十年的卓越软件企业文化。

• 工作范围及描述：

负责软件应用的实施、培训、故障排除和测试，为客户提供专业的建议和解决方案，确保所有订单都能及时解决，并让客户满意。

具备解决问题​​、故障排除和调试的技能，能够快速高效地识别问题并将其上报至相应的部门。

现在招聘一名客户支持专员，通过电话和远程访问为客户提供支持。

我们将提供全面的培训和实践指导。

您将有机会发掘自身才能，并与资深专家和年轻专业人士并肩工作。

熟悉会计和薪资软件系统并能进行软件培训者优先考虑。

我们正在寻找充满热情和耐心，致力于在良好的工作环境中开发人工智能提示的人才。

• 福利待遇：

五天工作制，上午 8:30 至下午 5:30。

合理的年假和产假/陪产假福利。

舒适的咖啡厅、免费小吃和饮料等。

我们公司重视热情、努力、协作、目标和绩效。

职业发展机会

如果您对移动应用行业充满热情，请立即申请！

Introduction:

Our rapidly expanding Cloud SaaS company, which specializes in mobile app development, is seeking to expand its team of skilled professionals. We pride ourselves on our outstanding software company culture, which we have carefully cultivated over the course of a decade.

Job Scope and Description:

• Implementation, Training, Troubleshooting, and Testing on Software App, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.

• Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.

• Seeking a customer support specialist to assist clients via phone and remote access.

• Comprehensive training and hands-on guidance provided.

• Opportunity to discover your talents and work alongside senior experts and young professionals.

• Good to know with Accounting & Payroll Software system and conduct Software Training.

• More passion and patience to develop an Ai prompt with great experience environment

Benefits:

• Five-day workweek, 8:30 am to 5:30 pm.

• Reasonable annual leave and maternity/paternity leave entitlements.

• Relaxing cafe area, complimentary snacks and beverages, and more.

• Our company values passion, hard work, collaboration, purpose, and performance.

• Career development opportunities

Apply now if you're passionate about the mobile app industry!

• EPF/ SOCSO
• Comfortable working environment.
• Great team support to help you succeed.
• EIS
• Annual Leave
• Annual Bonus
• Medical and Hospitalisation Leave
• Training Provided
• Career opportunities
• complimentary snacks
• Birthday celebration