Bio3 Scientific Hiring! Full Time Product Support Specialist (Life Science) in Selangor, Earn up to MYR 8,000 - Ricebowl

• Degree in Life Sciences, Biotechnology, Biomedical Science, Chemistry, Biology, Medical Science, or a related field.

• Experience in product sales, laboratory diagnostics, or research-related industries is an advantage.

• Strong presentation, communication, and interpersonal skills.

• Self-driven, responsible, and able to work independently.

• Willing to travel locally for customer visits and product demonstrations.

• Good knowledge of laboratory workflows and scientific applications is an added advantage.

• Strong technical product knowledge and customer engagement skills.

• Good sales negotiation, closing, and relationship management skills.

• Strong analytical thinking, market awareness, and problem-solving abilities.

• Able to maintain accurate CRM records and submit reports on time.

• Good teamwork and collaboration skills.

Sales & Customer Engagement

• Identify, engage, and develop potential customers, including universities, research institutes, hospitals, biotechnology and pharmaceutical companies, and private laboratories.

• Promote and sell assigned life science products to achieve or exceed sales targets, with a minimum 80% target achievement required.

• Conduct discussions with decision-makers, product presentations, demonstrations, and technical meetings.

• Prepare and submit quotations, sales proposals, tender documents, and related materials.

2. Account Management

• Manage and retain key customer accounts to ensure long-term satisfaction and continuous business growth.

• Build strong customer relationships through timely follow-ups, support, and solution-based engagement.

• Maintain good profit margins and focus on promoting high-margin product lines.

3. Revenue Management & Cost Control

• Request, follow up, and collect customer payments promptly to minimise or clear outstanding bad debts.

• Reduce unnecessary operational costs and ensure efficient use of company resources.

• Coordinate with the Sales Manager on pricing, forecasting, sales strategies, and inventory planning.

4. Market Intelligence & Strategic Planning

• Conduct market research to analyse industry trends, competitors, customer needs, and emerging business opportunities.

• Provide insights to support pricing strategies, demand forecasting, bundled promotions, and product positioning.

• Work closely with the Sales Manager to plan marketing initiatives for each product line.

5. Marketing Support & Campaign Execution

• Support seminars, workshops, exhibitions, webinars, and product launches.

• Create, review, and provide input for technical marketing materials, brochures, online content, and promotional assets.

• Contribute to product lifecycle management, from product introduction and growth to maturity and retirement.

7. Documentation & CRM Management

• Ensure CRM updates, sales activity logs, and customer records are accurately maintained and submitted on time.

• Prepare weekly, monthly, and ad-hoc reports for the Sales Manager.

• Track sales leads, opportunities, pipelines, and sales progress.

8. Operations & Delivery Support

• Coordinate with logistics and operations teams to ensure timely product deliveries.

• Deliver products to customer locations when necessary.

9. Teamwork & Additional Responsibilities

• Maintain effective communication, teamwork, and positive working relationships with colleagues.

• Respond promptly to instructions, assigned tasks, and customer requests.

• Assist the Head of Department with additional duties, tasks, or projects as assigned.

• Comply with company policies, guidelines, and ethical standards at all times.

• High Income Potential: RM3000 – RM8000/month (including commissions)
• Growth & Training Provided: Structured training to help you succeed
• Work-Life Balance: Supportive working environment with reasonable hours
• Positive Culture: Zero office politics + occasional company events & dinners
• Leadership Opportunities: Growth pathway into team lead or senior roles
• Stable Career: Guaranteed long-term position in a growing industry