jobs in TWO95 International, Inc

TWO95 International, Inc Hiring! Full Time Mandarin Support (Tech Support) - mandatory skills python, java, rest API, SQL, in Federal Territory - Ricebowl

Mandarin Support (Tech Support) - mandatory skills python, java, rest API, SQL,

TWO95 International, Inc

Full Time

KL City, Federal Territory

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Working Location

  • Kuala Lumpur Federal Territory Malaysia

Job Description

Responsibilities

ROLE: Mandarin Support (Tech Support)

JOB TYPE: FTE Long term

LOCATION: KL, Malaysia

POSITIONS: 6

JOB DESCRIPTION:

Roles & Responsibilities:

  • This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.
  • Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.
  • 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
  • Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.

Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.

Education: Bachelor’s or Master’s Degree in required (Computer Science)

Must Have Technical/Functional Skills

  • Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).
  • Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.
  • High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams


  • Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).

Generic Managerial Skills, If any:

  • Stakeholder management
  • Escalation handling
  • Cross-functional collaboration
  • Communication skills
  • Problem-solving
  • Ownership & accountability

Key Words to search in Resume:

  • Google Cloud AI/ML SME
  • Vertex AI
  • Gemini API
  • Agent Builder
  • Agentic AI
  • GCP AI/ML Support
  • Tier 3 Technical Support
  • SRE AI/ML
  • Python Debugging
  • API Troubleshooting
  • Cloud Logging
  • Cloud Monitoring
  • BigQuery
  • IAM
  • Cloud Storage
  • VPC
  • Mandarin Speaking / Mandarin Fluent

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