Job Summary
You will act as the primary point of contact for clients, understanding their needs, coordinating internal teams, and identifying new growth opportunities to drive account success and revenue expansion.
Responsibilities
Build and maintain lasting trust by serving as the main contact for assigned client accounts
Identify and pursue upselling and cross-selling opportunities to increase account revenue
Collaborate with product, sales, and support teams to align efforts and achieve client goals
Resolve client complaints and issues promptly and professionally to maintain satisfaction
Manage contract renewals and negotiate agreements to secure ongoing business
Track account health and deliver regular progress reports to clients and management
Required competencies and certifications
Bachelor’s degree in business administration, marketing, communications, or a related field
2 to 3 years of experience in account management, sales, or customer service
Proficient verbal, written, and presentation communication skills applied in client interactions
Strong working knowledge of MS Office and CRM software such as Salesforce or HubSpot
Demonstrated negotiation, problem-solving, and time-management skills in client-facing roles