- Hong Kong Hong Kong
Aspire Lifestyles (HK) Limited Hiring! Full Time Customer Care Advisor - Executive in Hong Kong - Ricebowl
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Job Description
Responsibilities
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:
*************
Join us and embark on a unique journey to exceed customers’ expectations and grow with us!
Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.
Why Join us:
Positive and encouraging work environment
Competitive salary
Comprehensive benefits
Career development opportunities
Your Role:
Provide high-quality personal customer services and maintain a positive experience with premium customers in a professional manner by multi-channel services such as phone, live chat and email
Understand the needs of customers and provide tailored recommendations and services, including but not limit to travel planning, hotel & car arrangement, dining & entertainment reservations or other lifestyle enquiries from customers
Deliver comprehensive, one-stop solutions to strengthen customer engagement
Stay informed about the lifestyles news and trends to ensure customer receive the best-in-class experiences
Other ad-hoc projects as assigned
Ideal Candidate Profile:
Proven experience in customer service or call center environment, luxury brands or hospitality industry is an advantage
Ability to multitask and manage time effectively in a fast-paced environment
Strong problem-solving skills and a proactive attitude
Firsthand city knowledge of local events and ability to spot trends nationwide
Experience working directly with international contacts for the fulfillment of reservations
Passion for travel, lifestyles experiences, and providing exceptional service
Strong communication and customer service skills
Good command in spoken and written English, Cantonese and Mandarin
Available to work on shifts including weekends and public holidays
Fresh Graduate is welcome
We offer:
Structured training programme
Comprehensive on-the-job and continuous training
Rotating shift pattern with 5-day work per week (from Monday to Sunday, including public holidays), between the hours of 7:30am and midnight
Night shift allowance, overtime pay
Competitive salary package with monthly incentive bonus
Double Pay
Discretionary Bonus
Additional leave such as birthday leave
Group medical insurance (including spouse and children, if applicable)
Career with a clear progression path
Interested candidates are invited to apply online with resume. We apologize that we will only respond to shortlisted candidates.
We provide attractive remuneration package and fringe benefits for the right candidate.
Interested parties please click "Apply Now" to submit your CV with current and expected salary.
We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.
The information provided by job applicants will be treated in strictly confidential and used for recruitment-related purposes only.
Full-time
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:
- Industry-leading Concierge Services
- End-to-end Airport Services
- Custom-built Benefits and Experiences
- Comprehensive Travel & Medical Assistance
- Travel Security Advice
- Health and Wellness Expert Advice
- Online Destination Reports
- Auto and Home Assistance
- Customisable Digital Solutions
*************
Join us and embark on a unique journey to exceed customers’ expectations and grow with us!
Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.
Why Join us:
Positive and encouraging work environment
Competitive salary
Comprehensive benefits
Career development opportunities
Your Role:
Provide high-quality personal customer services and maintain a positive experience with premium customers in a professional manner by multi-channel services such as phone, live chat and email
Understand the needs of customers and provide tailored recommendations and services, including but not limit to travel planning, hotel & car arrangement, dining & entertainment reservations or other lifestyle enquiries from customers
Deliver comprehensive, one-stop solutions to strengthen customer engagement
Stay informed about the lifestyles news and trends to ensure customer receive the best-in-class experiences
Other ad-hoc projects as assigned
Ideal Candidate Profile:
Proven experience in customer service or call center environment, luxury brands or hospitality industry is an advantage
Ability to multitask and manage time effectively in a fast-paced environment
Strong problem-solving skills and a proactive attitude
Firsthand city knowledge of local events and ability to spot trends nationwide
Experience working directly with international contacts for the fulfillment of reservations
Passion for travel, lifestyles experiences, and providing exceptional service
Strong communication and customer service skills
Good command in spoken and written English, Cantonese and Mandarin
Available to work on shifts including weekends and public holidays
Fresh Graduate is welcome
We offer:
Structured training programme
Comprehensive on-the-job and continuous training
Rotating shift pattern with 5-day work per week (from Monday to Sunday, including public holidays), between the hours of 7:30am and midnight
Night shift allowance, overtime pay
Competitive salary package with monthly incentive bonus
Double Pay
Discretionary Bonus
Additional leave such as birthday leave
Group medical insurance (including spouse and children, if applicable)
Career with a clear progression path
Interested candidates are invited to apply online with resume. We apologize that we will only respond to shortlisted candidates.
We provide attractive remuneration package and fringe benefits for the right candidate.
Interested parties please click "Apply Now" to submit your CV with current and expected salary.
We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.
The information provided by job applicants will be treated in strictly confidential and used for recruitment-related purposes only.
Full-time
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