Cisco UCM / AV / VOIP - Support Engineer
Administer and support
Cisco UCM / Unified Communications Manager
environments.
Administer and support
Cisco Webex Cloud
services.
Design, implement and support interoperability between:
Cisco Video Conferencing
Cisco UCM
Webex Cloud
Zoom, Teams
Support Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals.
Provide
L2/L3 operational support
for conference rooms and collaboration technologies.
Plan and execute
VC technology refresh projects
.
Provide technical support for
Client Events and other high-profile corporate events
.
Collaborate closely with the Global Design team to align with the latest room design standards and updates.
Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment.
Mandatory Skills
Cisco UCM / CUCM
Cisco Video Conferencing
Cisco Webex Room devices
Cisco codecs/endpoints
SIP
H.323
Video conferencing protocols
- Webex
- Zoom, Teams
- Incident / change management
- Network fundamentals –TCP/IP, DNS, DHCP, QoS, VLANs
Desiredskills:
Cisco Networking ( CCNA, CCNP ) certifications
Excellent written and verbal communication skills