- Singapore
KRIS INFOTECH PTE. LTD. Hiring! Full Time Service Delivery Manager in , Earn up to SGD 11,000 - Ricebowl
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Job Description
Responsibilities
Job Description:
Oversee L1, L2, and L3 support, ensuring incidents and service requests are triaged, resolved, or escalated within SLA.
Manage the service desk, including ticket quality, escalation paths, and shift coverage.
Manage problem management and root cause analysis to prevent recurring issues.
Coordinate corrective, preventive, and adaptive maintenance, including patching and upgrades.
Plan and control changes and releases, including emergency fixes and maintenance windows.
Monitor system health, availability, and performance, and act on alerts and trends.
Lead major incident response, communication, and post-incident reviews
Manage vendors and third-party support against contractual SLAs.
Maintain runbooks, knowledge base, and operational documentation to enable L1 resolution and reduce escalations.
Ensure security and compliance, including vulnerability remediation and audit readiness.
Report on support performance and maintenance activities in regular service reviews.
Track support budgets, licences, and renewals, and manage the service risk register.
Requirements:
Bachelor’s degree in IT, Computer Science, Engineering, or a related field (or equivalent experience).
5-8 years in application or infrastructure support and maintenance, including 2+ years in a lead or managerial role.
Experience managing multi-tier support (L1 to L3) for production systems under SLA.
Strong incident, problem, and change management background.
Experience coordinating vendors and handling customer escalations.
ITIL 4 Foundation; PMP, PRINCE2, or cloud certifications such as AWS or Azure (preferred).
Min 5 years of experience, open to EP but priority to local.
KRIS INFOTECH PTE. LTD.
We partner with the IT industry providing comprehensive short and long-term technology & staffing solutions. We offer different options, to enable clients to optimize their human resources and at the same time reduce the risk and total cost of ownership.
Under our
Professional Services
, we serve our client's manpower needs by providing smooth talent pipeline with flexible partnering options.
We have been very successful in reducing ownership costs and recruitment turnaround time for our clients.
Our offerings are tailored around the identified domain, allowing us the ease to service our clients with domain experts.
We primary source talents from Singapore, Malaysia, Philippines, Thailand, Australia, Hong Kong and Japan
We have been supporting our clients regionally for business languages other than English viz. Mandarin, Thai, Japanese.
Our IT Professional Services include:
ü Agency Contract
ü Contingency Search
ü Retained Search
Our Value-Added Services include:
ERP and CRM
Datawarehousing
Mobile and Web
Microsoft (.Net & Sharepoint)
Midrange (AS/400)
Infra (Networking, Sys Admin, DBAs, Storage, Telephony)
Subject Matter Expert, Project Managers and Business Analyst
Under our
Technology Services brand
– we specialize in IT Systems Integration encompassing the wide expanse of software, hardware and network technologies to enable businesses.
By combining best of breed solutions, cutting edge technologies and our proven processes, we aim to enhance your business productivity.
With time, we have invested in and collaborated with few specific Technology companies in the region to enhance our Technology Services.
We are very pleased bring to you the following FOUR service offerings:
ü
Big Data Consulting
ü
SAP Development Services
ü
Oracle E-Business Suite Services
ü
GRC Consulting
Oversee L1, L2, and L3 support, ensuring incidents and service requests are triaged, resolved, or escalated within SLA.
Manage the service desk, including ticket quality, escalation paths, and shift coverage.
Manage problem management and root cause analysis to prevent recurring issues.
Coordinate corrective, preventive, and adaptive maintenance, including patching and upgrades.
Plan and control changes and releases, including emergency fixes and maintenance windows.
Monitor system health, availability, and performance, and act on alerts and trends.
Lead major incident response, communication, and post-incident reviews
Manage vendors and third-party support against contractual SLAs.
Maintain runbooks, knowledge base, and operational documentation to enable L1 resolution and reduce escalations.
Ensure security and compliance, including vulnerability remediation and audit readiness.
Report on support performance and maintenance activities in regular service reviews.
Track support budgets, licences, and renewals, and manage the service risk register.
Requirements:
Bachelor’s degree in IT, Computer Science, Engineering, or a related field (or equivalent experience).
5-8 years in application or infrastructure support and maintenance, including 2+ years in a lead or managerial role.
Experience managing multi-tier support (L1 to L3) for production systems under SLA.
Strong incident, problem, and change management background.
Experience coordinating vendors and handling customer escalations.
ITIL 4 Foundation; PMP, PRINCE2, or cloud certifications such as AWS or Azure (preferred).
Min 5 years of experience, open to EP but priority to local.
KRIS INFOTECH PTE. LTD.
We partner with the IT industry providing comprehensive short and long-term technology & staffing solutions. We offer different options, to enable clients to optimize their human resources and at the same time reduce the risk and total cost of ownership.
Under our
Professional Services
, we serve our client's manpower needs by providing smooth talent pipeline with flexible partnering options.
We have been very successful in reducing ownership costs and recruitment turnaround time for our clients.
Our offerings are tailored around the identified domain, allowing us the ease to service our clients with domain experts.
We primary source talents from Singapore, Malaysia, Philippines, Thailand, Australia, Hong Kong and Japan
We have been supporting our clients regionally for business languages other than English viz. Mandarin, Thai, Japanese.
Our IT Professional Services include:
ü Agency Contract
ü Contingency Search
ü Retained Search
Our Value-Added Services include:
- Managed Payroll Services
- Re-batching & Vendor Consolidation
- Recruitment Process Outsourcing (RPO)
ERP and CRM
Datawarehousing
Mobile and Web
Microsoft (.Net & Sharepoint)
Midrange (AS/400)
Infra (Networking, Sys Admin, DBAs, Storage, Telephony)
Subject Matter Expert, Project Managers and Business Analyst
Under our
Technology Services brand
– we specialize in IT Systems Integration encompassing the wide expanse of software, hardware and network technologies to enable businesses.
By combining best of breed solutions, cutting edge technologies and our proven processes, we aim to enhance your business productivity.
With time, we have invested in and collaborated with few specific Technology companies in the region to enhance our Technology Services.
We are very pleased bring to you the following FOUR service offerings:
ü
Big Data Consulting
ü
SAP Development Services
ü
Oracle E-Business Suite Services
ü
GRC Consulting
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