NexRoar Services Hiring! Full Time Datacenter Operator in Federal Territory - Ricebowl

Data Centre Operations Specialist (Data Centre Operator / IT Operations)

Immediate Hiring | Local Malaysian Candidates Only

Location: Malaysia (Field-Based Role)

Employment Type: Full-Time

Location: Petaling Jaya, Selangor, Malaysia (Hybrid / On-Site Shift Operations)

About the Role

In this role, you will be responsible for monitoring infrastructure performance, managing batch job processing, overseeing Veeam backup and replication workflows, and maintaining rigorous facility security standards.

Key Responsibilities

1. System & Infrastructure Monitoring: Perform daily system and health checks across servers, network equipment, power supplies, UPS units, temperature, humidity, and physical inventory.
2. Batch Operations & Monitoring: Execute scheduled production activities and monitor batch processing jobs, promptly escalating any failures, overruns, or abnormal processing times.
3. Backup & Replication Management: Monitor Veeam disk backup and replication tasks, identify anomalies or failed jobs, conduct initial troubleshooting, and coordinate with technical support teams.
4. Incident Management & Escalation: Respond swiftly to infrastructure alarms, environmental warnings, and equipment faults, logging actions taken and supporting incident recovery until closure.
5. Disaster Recovery Support: Participate actively in DR readiness checks, recovery tests, and operational validations during DR exercises.
6. Facility Security & Compliance: Enforce strict physical security protocols by overseeing visitor and contractor registration, ensuring proper escorts, and verifying equipment movement documentation.
7. Operational Handover: Maintain accurate daily logs, execute seamless shift handovers, and ensure operational reports are delivered accurately and on schedule.

Key Requirements & Qualifications

Education: Minimum Diploma or equivalent in Information Technology, Computer Science, or a related discipline.

Experience: 1 to 3 years of hands-on experience in Data Centre Operations, IT Operations, or Computer Operations.

Operational Readiness: Willingness to work rotating shifts, weekends, public holidays, and provide off-hours support as required.

Technical Skills:

Familiarity with production batch monitoring and job scheduling tools.

Working knowledge of Veeam Backup & Replication or similar enterprise backup tools.

Proficiency with infrastructure monitoring dashboards, ticketing systems (ServiceNow/ServiceDesk), and MS Office.

• Core Competencies: Strong attention to detail, disciplined adherence to Standard Operating Procedures (SOPs), clear communication skills, and sound judgment under time-sensitive conditions.