Day-to-day IT operations and service delivery.
Operational governance.
Major incident and escalation management.
Virtual Desktop Infrastructure (VDI) operations management.
Outsourced Security Operations Centre (SOC) governance.
Software Asset and License Management.
Vendor and third-party service provider management.
Client operational governance and reporting.
Team leadership, workforce planning, and capability development.
Service transition from project delivery into operations.
Requirement:
Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related discipline.
5-8 years progressive IT experience.
2-3 years in service management or operational leadership roles.
Experience managing managed services or IT operations environments.
Practical experience with enterprise VDI platforms.
Experience governing outsourced or internal SOC operations.
Experience managing software licensing portfolios.
Experience managing vendors and third-party service providers.
Client-facing operational leadership experience.
ALTROCKS TECH PTE. LTD.