Agensi Pekerjaan TalentConsult Hiring! Full Time 【中】mandarin Customer Service (Immediate Intake) in Selangor, Earn up to MYR 5,100 - Ricebowl

Job Requirements

• Possess a valid SPM / UEC / IGCSE certificate

• Proficient in Mandarin and English (spoken and written)

• Strong verbal and written communication skills

• Active listening and questioning skills with the ability to identify and fulfill customer needs

• Excellent time management and prioritization skills, capable of handling multiple tasks efficiently

• Willing to work on rotational shifts, including night shifts (company provides proper scheduling, night shift allowance, and additional rest arrangements)

• Minimum of 6 months’ experience in customer service / call center (BPO) is an added advantage

Working Hours & Location

• 9 working hours per day (including 1-hour break)

• 2 days off per week (must be able to work on rotational shifts, including night shifts)

• Work locations: Kuala Lumpur, Cyberjaya, Subang Jaya, Petaling Jaya、Ampang  (all accessible by public transport)

Salary Package

• Basic salary + KPI incentives + other allowances

• Final package will depend on interview performance (based on language ability, work experience, and education level)

Key Responsibilities

• Handle inbound and outbound inquiries via phone, email, and live chat

• Conduct outbound calls to resolve more complex or dynamic customer issues

• Deliver high-quality service to reduce repeat contacts and escalations

• Provide feedback on processes, systems, and services to improve workflow and customer experience

• Accurately document customer interactions and escalate unresolved cases when necessary

• Strictly adhere to privacy, security, and compliance requirements

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days