Leapin Hong Kong Hiring! Full Time Customer Support Specialist | Fintech Trading Platfrom in - Ricebowl

Customer Support Specialist | Crypto & CFD Trading Platform

About the Company

Our client is a fast-growing trading platform offering Crypto, CFD, and Structured Products, backed by a leading top-tier Asian brokerage. As the business continues to expand globally, we are looking for a Customer Support Specialist to deliver exceptional customer experiences and support traders across international markets.

What You'll Do

• Provide customer support via live chat, email, and ticketing systems.
• Assist users with account registration, KYC verification, deposits, withdrawals, account security, and trading-related inquiries.
• Guide customers on platform features, trading products, order status, margin requirements, and platform rules.
• Investigate customer issues, collect relevant information, and coordinate with internal teams for resolution.
• Follow up on inquiries and ensure customers receive timely updates on ongoing cases.
• Handle complaints professionally and maintain a high standard of customer satisfaction.
• Document customer interactions and contribute to the improvement of internal knowledge bases and service processes.
• Ensure compliance with company policies, security standards, and customer data protection requirements.

What We're Looking For

• Previous experience in Customer Support, Customer Service, or Client Services.
• Strong written communication skills with a customer-first mindset.
• Ability to explain complex concepts clearly and professionally.
• Interest in Crypto, Forex, CFD, FinTech, or Financial Markets.
• Comfortable using CRM, ticketing systems, live chat platforms, and office software.
• Detail-oriented, responsible, and capable of managing multiple priorities simultaneously.
• Willingness to work rotating shifts, including weekends and public holidays.

Nice to Have

• Experience in Cryptocurrency Exchanges, Brokerage Firms, Forex/CFD Platforms, FinTech, or Payment Companies.
• Familiarity with Zendesk, Sobot, or similar customer support platforms.
• English proficiency and additional language skills.
• Experience utilizing AI tools to enhance customer support efficiency and service quality.

Why Join?

Exposure to the fast-growing Crypto and CFD industry

Work with an experienced international team

Strong learning and career development opportunities

Dynamic and fast-paced trading environme