BMER Hiring! Full Time Service Desk Specialist in - Ricebowl

Company Description BMER, founded in 2013, is a Singapore-based company specializing in engineering and professional services for audio visual installations. As market needs evolved, BMER expanded into designing, building, and supporting innovative technologies that help businesses stand out from their competition. The team brings a diverse range of expertise and a strong commitment to delivering high-quality solutions and customer service. BMER focuses on long-term client relationships through reliable support, technical excellence, and continuous improvement.

Role Description The Service Desk Specialist role is a full-time, on-site position based in Singapore. The specialist will serve as the first point of contact for users, handling incoming requests via phone, email, and ticketing systems, and providing timely resolutions or escalations as needed. Day-to-day tasks include diagnosing technical issues, performing troubleshooting for hardware, software, and network-related problems, and documenting incidents and solutions in accordance with company standards. The role also involves monitoring service desk queues, maintaining accurate records, supporting audio visual and IT systems used by clients and internal teams, and collaborating with engineers to improve service quality and efficiency.

Qualifications

• Strong Service Desk and Help Desk Support skills, including handling tickets, prioritizing requests, and managing user communications.
• Hands-on Technical Support and Troubleshooting skills for hardware, software, network, and audio visual environments.
• Excellent communication and interpersonal skills, with the ability to explain technical issues in clear, user-friendly language.
• Customer-focused mindset, strong problem-solving abilities, and attention to detail.
• Ability to work on-site in Singapore and manage multiple tasks
• Relevant certification or diploma in IT, Engineering, or a related field is beneficial.
• Experience in audio visual systems or technology support environments is an advantage.