Aonic Hiring! Full Time Retail Store Lead in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

• At least 2 years of retail experience, with supervisory or store management experience preferred.

• Proficient in English and Bahasa Malaysia. Fluent Mandarin is strongly preferred.

• Need candidates who would be able to read and write in Mandarin for this position as they will be dealing with vendors from China.

• Strong sense of ownership, with solid organisational and people-management skills.

• Comfortable with sales data and reporting tools (Excel/Google Sheets); POS experience a plus.

• Confident making day-to-day calls on scheduling, staffing and store operations.

• Comfortable being on camera for livestreams and store content, or willing to learn.

• Able to work retail shifts including weekends and public holidays; overtime eligibility in line with company policy.

• Willing to be based at Mid Valley Megamall; able to start by early September 2026.

Launch and Set-Up (Sep - Oct 2026)

• Be part of the store set-up team: visual merchandising, demo unit installation, POS go-live, and opening readiness checks.

• Complete product and sales training with the brand’s HQ trainers, then localise the sales scripts, demo flow, FAQ and staff appraisal framework for the Malaysian team.

• Recruit the founding team: identify headcount gaps, work with HR on sourcing, conduct first-round interviews and shortlist for HQ approval.

• Run the grand opening and 30-day launch campaign on the ground: opening lucky draw, gifts-with-purchase, promo mechanics and lead capture.

Sales and Performance

• Own store revenue: monitor daily sales, footfall and demo-to-conversion rates, and run action plans to hit monthly targets.

• Prepare weekly and monthly sales reports with commentary on trends, issues and opportunities.

• Coach the team on the guided demo experience and objection handling - including confident, honest answers to online marketplace price comparisons.

• Review individual sales performance and verify commission records before monthly submission to HQ.

Store Operations

• Own day-to-day operations, opening/closing SOPs, security and customer experience standards.

• Plan staff schedules around traffic patterns - weekends run roughly 3x weekday footfall, so rosters are weekend-weighted with queue management at peak.

• Manage the warehouse-fulfilled sales model: coordinate customer delivery orders, and keep demo units, merchandise and spare parts inventories accurate.

• Keep demo units in showroom condition, coordinate servicing when needed, and maintain displays, pricing tags and visual merchandising.

• Handle frontline aftersales: WhatsApp customer service flow, warranty cases, returns policy, and escalation to HQ through to resolution.

Content, Livestream and Events

• Run the store’s daily livestream programme (TikTok Live with in-stream checkout, plus FB/IG) - own the roster and scripts, and coach staff to present on camera.

• Make the store an always-on content set: same-day UGC capture and reposts, customer review generation, and support for KOL live-commerce sessions.

• Host monthly in-store activations - posture check days with physio partners, ergonomics workshops, product launch previews - and receive corporate/B2B visitors.

• Take on other ad-hoc initiatives related to the store as needed.

• Lead a flagship store launch from day one - a rare chance to build a retail operation from the ground up
• Direct training from the brand’s international HQ team before opening.
• Competitive salary with sales-linked incentives.
• A clear growth path as the LiberNovo retail network expands in the region.