全职 Customer Service Technician (Mobile) 工作, 薪水 up to MYR 3,000, Phonelab Group WP Kuala Lumpur 公司招聘中 - Ricebowl

Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Computer literate (Basic).

Able to work 6 days a week

Discipline, self-motivated and independent

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.

Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.

Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.

Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.

Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.

Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.

Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.