BAOZUN MALAYSIA SDN BHD Hiring! Full Time Junior Sales Associate (118 Mall - TRX Mall) in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Role Objective

Serve as a professional Hunter brand ambassador, delivering premium and consistent brand-aligned shopping experiences. You will uphold Hunter’s brand values, global service standards and operational protocols to drive individual and store sales performance. This role is suitable for passionate, target-oriented retail professionals with a strong service mindset and premium retail exposure.

Key Responsibilities

1. Sales Performance & Conversion

• Deliver personalised brand-focused customer consultations to enhance shopping experience, increase footfall conversion and drive in-store sales.
• Improve average transaction value, cross-selling rate and category penetration through professional advisory selling techniques.
• Consistently achieve individual sales targets and personal KPIs.

2. Customer Service & CRM Management

• Greet and attend to all customers with professional service standards to create seamless premium shopping journeys.
• Build and nurture long-term customer relationships and loyal client databases.
• Handle product enquiries, after-sales requests and repair coordination with clear communication and accurate follow-up.
• Assist in resolving customer feedback and complaints professionally.
• Regularly update CRM records and complete customer registration KPIs.

3. Product Knowledge

• Maintain comprehensive knowledge of Hunter’s full product range, including categories, seasonal new arrivals, colourways, and key item features.
• Deliver accurate and professional product introductions, feature explanations and styling advice for customers.

4. Visual Merchandising & Store Maintenance

• Support in-store presentation and ensure full compliance with Hunter’s global VM guidelines.
• Maintain consistent display standards, store cleanliness and neat arrangement of both sales floor and stockroom.
• Organise stock systematically to protect merchandise and improve picking efficiency.
• Identify operational gaps and propose process improvements to elevate overall retail standards.

Job Requirements

• Minimum 1 year of relevant frontline retail working experience.
• Proven ability to consistently meet personal sales KPIs and performance targets.
• Prior experience in premium, lifestyle or international brand retail is highly advantageous.
• Strong customer-oriented mindset with excellent client relationship building skills.
• Professional grooming, confident communication, and great interpersonal skills.
• Team player with positive working attitude and strong goal motivation.
• Able to multitask, prioritise work and complete daily duties efficiently.
• Committed to fostering a positive and collaborative in-store culture.
• Multilingual skills (English, Mandarin, etc.) are considered a strong plus.

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Experience:

• Retail sales: 2 years (Preferred)

Work Location: In person