ZUS COFFEE Hiring! Full Time Regional IT Executive in Selangor - Ricebowl

Position Responsibilities

Responsible for day-to-day workplace technology support across the HQ, ensuring users, endpoints, printers, meeting rooms, workplace access systems, software, and IT support tickets are managed reliably and within agreed service levels.

HQ IT Support & End-User Technology

• Monitor, prioritize, troubleshoot, and resolve HQ IT support tickets within agreed SLAs, maintaining clear updates, troubleshooting notes, and follow-up actions until closure.
• Provide technical support for laptops, desktops, monitors, docking stations, peripherals, operating systems, and business software.
• Prepare, configure, test, issue, repair, reimage, replace, and reassign end-user devices in accordance with company IT standards and security requirements.
• Confirm issue resolution with users where applicable, and escalate complex, recurring, or high-impact issues to the relevant technical owners.

IT Onboarding, Offboarding & Asset Management

• Prepare devices, equipment, accounts, software, and access for new employees within agreed timelines.
• Coordinate employee offboarding, including device collection, account-related actions, equipment returns, and follow-up on incomplete activities.
• Maintain accurate asset inventories, equipment handover records, device assignments, returns, transfers, and replacements.
• Support periodic asset verification, reconciliation, equipment storage, and disposal according to approved procedures, reporting missing assets and discrepancies.

Software, Printers & Meeting Room Technology

• Install, configure, and troubleshoot approved business software, verifying compatibility and coordinating licensing, quotations, procurement, and vendor support where required.
• Maintain software licence and user assignment records where applicable.
• Install and troubleshoot printers, scanners, drivers, connectivity, and other workplace peripherals, coordinating vendor repairs and addressing recurring issues.
• Support meeting room and conferencing technology, including displays, cameras, microphones, speakers, video conferencing devices, room booking panels, wireless presentation devices, and related peripherals.
• Conduct readiness checks for critical meetings or events, coordinate vendor support, and implement improvements to meeting room reliability.

Workplace Access & IT Infrastructure

• Support workplace access technology, including access cards, door access systems, and related user access requests, coordinating with Facilities, Security, People/HR, and vendors as required.
• Maintain appropriate access records and escalate system faults or security-related concerns.
• Perform basic diagnostics and troubleshoot network ports, Wi-Fi, connectivity, and other office IT infrastructure issues before escalating to network, infrastructure, facilities, or vendor teams.
• Support office moves, seating changes, expansions, and other workplace technology changes to maintain operational continuity.

Projects, Vendor Coordination & Process Improvement

• Support workplace IT projects through deployment, testing, implementation, user readiness, documentation, and transition to business-as-usual (BAU) operations.
• Complete assigned project tasks within agreed timelines and ensure outstanding issues have clear owners and follow-up actions.
• Coordinate vendors for hardware repairs, installations, maintenance, site visits, and support cases; track issues to completion and escalate delays or unresolved matters.
• Support quotations and vendor comparisons where required.
• Identify recurring issues and process improvement opportunities, maintain troubleshooting guides, checklists, and operational documentation, and contribute to automation and standardization of repetitive support activities.

Qualifications & Education

• Strong troubleshooting, problem-solving, and customer service skills.
• Good understanding of end-user computing and workplace technology, including laptops, desktops, printers, displays, and peripherals.
• Familiarity with Windows and/or macOS, software installation, basic software licensing, networking, Wi-Fi, and connectivity troubleshooting.
• Familiarity with meeting room technology, video conferencing platforms, and workplace collaboration tools.
• Strong communication, documentation, follow-up, prioritization, and stakeholder coordination skills.
• Ability to manage multiple support requests, work independently, coordinate vendors, and escalate issues appropriately.
• Diploma or Degree in Information Technology, Computer Science, Information Systems, Electronics, or a related field.
• At least 2 years of experience in IT support, desktop support, workplace technology, helpdesk, or similar roles.
• Corporate office or HQ support experience preferred.
• Experience in endpoint support, printers, meeting room technology, and IT asset management is an advantage.
• Fresh graduates with strong technical fundamentals and hands-on support experience may also be considered.

a Necessity, not a Luxury