Xionex Hiring! Full Time HR Employment - Industrial Relations in Federal Territory - Ricebowl

Company Description Xionex supports banks, insurers, and large enterprises in modernizing operations and improving performance. The company focuses on reducing costs, accelerating back‑office processes, and enhancing quality through governed AI and specialized vertical AI agents. By combining domain expertise with a high‑performance global service‑delivery model, Xionex helps clients unlock new efficiency opportunities at scale. Prospective team members join a technology‑driven organization that values innovation, operational excellence, and practical impact for its clients.

Role Description The HR Employment & Industrial Relations role is a full-time hybrid position based in Greater Kuala Lumpur, with flexibility for some work from home. This role is responsible for managing day-to-day HR activities, including administering HR policies, handling employee benefits, and supporting personnel management across the organization. The position involves advising on employment and industrial relations matters, managing employee relations issues, and ensuring compliance with local labor laws and organizational standards. The role includes preparing HR documentation, maintaining accurate employee records, and supporting HR initiatives related to performance management, engagement, and organizational development. The individual will collaborate with managers and teams to resolve HR issues, support change management, and contribute to a fair, inclusive, and high-performing workplace.

Qualifications

• Strong foundation in Human Resources (HR) and HR Management, with experience in generalist or specialist HR roles.
• Knowledge of HR Policies and Employee Benefits, including development, implementation, and compliance with local regulations.
• Experience in Personnel Management, including employee lifecycle processes such as hiring, onboarding, performance management, and separation.
• Understanding of employment and industrial relations practices, including handling grievances, disciplinary processes, and negotiations in line with labor laws.
• Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels.
• Strong analytical and problem-solving abilities, with attention to detail and sound judgment in sensitive HR matters.
• Ability to work in a hybrid environment, manage time effectively, and maintain confidentiality and integrity in all HR activities.
• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related field; professional HR certifications are an advantage.
• Experience in technology-driven or service-delivery organizations and familiarity with HR systems or digital HR tools is beneficial.