Job Description: General Clerk (Courier Service Company)
Position:
General Clerk
Department:
Administration
Reporting To:
HR Manager / Finance Supervisor
Job Purpose
To provide administrative support in daily operations, including email management, AR/AP data entry, document filing, and handling customer inquiries via phone/email.
Key Responsibilities
1. Email & Communication Management
Monitor and respond to general inquiries via company email
Route operational emails (e.g., delivery complaints, tracking requests) to relevant departments
Maintain email filing system
2. Accounts Receivable/Payable Support
Input invoice/payment data into accounting software (e.g., Xero)
Verify delivery records against billing documents
Prepare weekly AR/AP reports for supervisor review
3. Documentation & Filing
Organize and file physical/digital copies of invoices, Proof of Deliveries, and contracts
Maintain courier manifests and delivery logs
4. Customer Service
Answer phone calls, address basic tracking/delivery inquiries
Escalate complex issues to operations team
5. General Administrative Duties
Assist in inventory stationery/office supplies
Support ad-hoc tasks as assigned
Requirements
Education:
Secondary
Experience:
1+year in admin/clerk roles (logistics background preferred)
Technical Skills:
Basic accounting knowledge
Basic in Excel/Google Sheets
Familiarity with email platforms (Gmail, Outlook)
Soft Skills:
Fluent in English & Bahasa Malaysia (Mandarin a plus)
Organized with attention to detail
Ability to multitask in fast-paced environment
Perform shift working hours
NETWORK EXPRESS COURIER SERVICES PTE LTD
Network Courier
is one of Singapore's leading courier service provider, is the choice partner for various leading brands, local industrial experts and rising local and global businesses.
We have 3 main areas of business
:
B
For Documents Service within Singapore
I
For Documents and Parcel Service to Worldwide Destinations
G
- Goods Van Delivery Services:
For Small Parcel Deliveries within Singapore