Valiram Hiring! Full Time Operations Executive in Federal Territory - Ricebowl

Job description:

About Valiram

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200 stores, with an expected 5,500+ employees under Valiram Group. Learn more about us at *************

Valiram Brands:

Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)

Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Charles & Keith, Pedro etc)

Accessories (Swarovski, Mont Blanc)

Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)

F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party)

Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

POSITION SUMMARY

To monitor Valiram Group's retail store operations and ensure compliance with established Standard Operating Procedures (SOPs), security requirements, and operational standards.

Identify and report any non-compliance, suspicious activities, or operational irregularities observed through CCTV surveillance.

Ensure daily monitoring checklists and reports are completed accurately and within agreed timelines.

Escalate operational and security concerns promptly to the relevant stakeholders.

Work closely with Retail Operations, Finance, Inventory, and Audit teams to maintain operational efficiency and drive continuous improvement.

The monitoring scope will include (but not limited to).

Associates Behaviours.

Associates’ engagement with customers.

Manpower as per plan.

Leaders Presence and Impact in-store.

Potential frauds/theft (Back of House + Cashier)

Any additional surveillance-related requests as per business needs

KEY AREAS OF RESPONSIBILITIES

CCTV Surveillance: To carry out active surveillance (Live & Playback) at allocated stores to ensure adherence to company’s set operational & service standards and report any deviations to relevant stakeholders.

Communication: Ensure immediate notification to the relevant PIC in case any incident of non-compliance is identified.

Weekly Report: Weekly report that provides insights and recommendations for the assigned brands/locations.

Support Requests: To assist with any CCTV related support requests from stakeholders in a timely manner.

KEY REQUIREMENTS

Min Diploma or Degree equivalent;

Familiar and understands the concept of great customer service in retail setting.

Preferably 1-2 years’ experience in retail/surveillance/compliance/audit.

High level of integrity due to the sensitive nature of the work.

Sharp attention to detail and excellent observational skills. Investigative mindset

Able to maintain focus for continuous surveillance.

Flexible to work in shifts (if required)

Fluent in English, both in written and spoken. Knowledge of other language is an added advantage.

Why Work for us?

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

Level Up Your Career:

Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth.

Proven Development Track: Last year alone, we conducted over 70,000 hours of training and empowered 65% of our employees to develop their skills and competencies, paving the way to career growth and advancement.

Fun & Vibrant Workplace:

Engaged & Connected: We host numerous employee engagement activities like V- Club to build connections and a strong sense of community.

Celebrate Together: We value cultural traditions and celebrate major national festivals with the whole team!

Express Yourself: Enjoy the freedom of a fashionable dress code.

At our HQ Office you can enjoy:

Convenient & Delicious: Enjoy the perk of an in-house cafe serving delicious meals at subsidized prices, so you can fuel your day without breaking the bank.

Effortless Travel: Our office is conveniently located within a 10-minute walk from public transportation, making your commute a breeze.

Parking Made Easy: Need to drive? No worries! We offer ample parking in nearby locations.

Via VClub, you can engage in various activities monthly including badminton, hiking, running and language class and meet other employees from across our brands and head office. All activities are free of charge!

Rewarding Benefits:

Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sales annually.

Life Balance & Support: We offer a comprehensive benefits package including

Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, and Marriage Leave, to support you throughout life's stage.

Job Type: Full-time

Work Location: In person

Job Type: Permanent

Work Location: In person

Work Location: In person